Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 45774 Views
  • 176 replies
  • 6 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 37963 Views
  • 43 replies
  • 7 kudos

TelusTV+ app

Is anyone else having an issue with TelusTv+ app? It won’t load on any device all of a sudden. I’ve redownloaded it and no luck. Stuck on connecting screen.

Golfguy by Neighbour
  • 1056 Views
  • 2 replies
  • 0 kudos

Telus tv issue on Apple TV

Hey there, this evening I discovered that my Telus tv app on my Apple TV boxes will not load into the application. It very recently appears to have updated the app. I’ve tried signing out and back in but it didn’t help. Any insight?

Ryan25 by Neighbour
  • 753 Views
  • 2 replies
  • 0 kudos

Series Recordings - still missing recordings

So I'm guessing the 'Series Recordings' are still not reliable? Currently I do have an ongoing 'Series Recording' set for the LPGA (Golf channel 925) but notice it frequently misses 1 recording in the scheduled tournament which is usual over 4 consec...

MrSL by Leader
  • 925 Views
  • 2 replies
  • 0 kudos

Part of show missing

Big Brother Canada Season 12, Episode 28: The recording time shows 1hr33mins and it stopped recording an hour in. So, I tried to watch it On Demand and it stopped at the same spot. Very frustrating to watch the entire season and not be able to watch ...

DJ2017 by Neighbour
  • 641 Views
  • 1 replies
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Resolved! Shaw

I live in Medicine Hat Alberta. I have been a long time customer of Telus. We are currently being charged $270 for a TV and Internet Bundle. We have had Telus reach out to us on the phone and in person saying how ridiculous loyal customers paying tha...

McKee by Neighbour
  • 1542 Views
  • 3 replies
  • 0 kudos

Closed Captioning not working when playing back recordings

When I watch a recorded show the closed captioning never works. It is turned on. When I watch the same recording on my mobile app on the phone or using the website on a laptop, the closed captioning works for recorded shows. Any ideas?

piqpst by Neighbour
  • 2813 Views
  • 29 replies
  • 0 kudos

Resolved! forum had a makeover

I see the forum as viewed has changed, but it is still the same otherwise. I had previously suggested that there be a subforum for the newest Optic Telus TV 21T. Seeing as how the appearance has changed for no particular reason it would have been a g...

Rocky3 by Rockstar
  • 1085 Views
  • 2 replies
  • 0 kudos

Resolved! Recording time

We just switched from Shaw to Telus .My neighbor has had Telus for a year or more and he showed me the features that helped me be comfortable with switching to Telus.Telus set us up with Optic TV+.This is supposedly an upgrade to the system my neighb...

BigAl2 by Friendly Neighbour
  • 5738 Views
  • 16 replies
  • 1 kudos

Telus Evo PVR Any Day, Any Time

We just got upgraded to the Evo box and I've noticed I don't have the option to choose any day any time for my series recordings anymore. There is a show I watch that plays reruns multiple times a day and because this PVR only records once a day, it ...

kjayne by Neighbour
  • 883 Views
  • 3 replies
  • 0 kudos
Friendliest neighbours