Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 129 replies
  • 5 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 43 replies
  • 7 kudos

PVR fast forward problem

Lately when I was watching a recorded program and tried to fast forward, at certain point during the fast forward, it just jumped right back to the beginning. Now the recording would not go past that point. I contacted service, all they did was reset...

Telus and VPN

To all my fellow traveIers.... everyone enjoying the fact that Telus shut down VPN access to Optik TV on February 13? This is ridiculous. We are paying for this service, we are using a Canadian VPN, why should we be denied access. Telus indicated it'...

glene1 by Organizer
  • 0 replies
  • 0 kudos

Resolved! Google Play Store and Downloading Apps

When I go into Google Play Store, I can only use the search to try to find new apps, and none of the ones I am searching for are found, always says no results. I’ve tried Amazon music, Britbox… I do have a google account so unsure why this isn’t work...

Resolved! New Optik boxes and pvr

I just upgraded my Optik boxes to the new ones. I was replacing 4 and they sent me 4. None of which were PVR. after talking to an agent she determined we weren't sent a PVR box. So I sent back one of the new boxes so she sent me a PVR. Its the same P...

kb1 by Neighbour
  • 5 replies
  • 0 kudos

TV hasn't worked properly since I move here 19 months ago!!

My TV down stair in my family room is hooked to a WiFi 4K box. My picture and audio freezes all the time! I have had technicians here many times and they manage to fix it fir a few weeks then it starts all over again! Every time I phone for technical...

Calmo2 by Friendly Neighbour
  • 2 replies
  • 0 kudos

Resolved! Missing episodes on Demand

There are episodes missing from On Demand for the Bachelor season 28. There should be 5 as of last night, but only 3 are available. My PVR did not record the latest one even though settings are very open ended. Please look into. Thank you!

Trouble connecting VIP5602W to Boost using WPS

Problem: I cannot get the 4k Wireless STB to pair with the network using WPS. Despite multiple power cycles and resets of devices, a long call with Telus technician, and replacement of the 4K Wireless STB itself to ensure the problem wasn't a defecti...

Resolved! Basic TV without internet

My father is in a care home and we want to provide him with the Basic TV package but he doesn't need internet. An agent told me this was not possible. Could somebody confirm if that is correct?

Hopeful by Neighbour
  • 5 replies
  • 0 kudos

Resolved! NHL on Optik app is broken

The app has not updated Standings or scores for 2 weeks.Example: app shows Vancouver Canucks have played 49 games (they have played 54 as of today).Someone else on Reddit reports the same problem.Is the NHL on Optik app working for anyone?

Steve7 by Organizer
  • 1 replies
  • 0 kudos
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