Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 127 replies
  • 5 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 43 replies
  • 7 kudos

TV box delivery time

Last week, I've got Telus internet connected. And the technician guy said TV box will be delivered by mail.But I haven't got any message about TV box delivery.Should I wait more? or ask the dealership I ordered?

rpmlee97 by Just Moved In
  • 1 replies
  • 0 kudos

Series recording won’t set up.

I am a new Telus customer with the latest equipment and I have found a couple of shows that won’t let me set up a series recording. Donnie & Dhali and the global 6 o’clock news. Other people I know who have Telus are able to set these up. I hit the b...

Resolved! Remote not powering tv off

I just received the new TelusTv-21T with the Google remote. Everything on my TV works volume, mute, power on, etc. but it won’t power my TV off. Any suggestions?

gianadawn by Friendly Neighbour
  • 21 replies
  • 0 kudos

Pik vs Optik TV modems

I currently have Optik TV. Can I use a Pik TV modem if I want to add an extra TV in another room?

T7G by Just Moved In
  • 2 replies
  • 0 kudos

Resolved! How can I check my On demand credit balance?

After I purchase an Ondemand Credit 5-pack, I used to be able to see the available credit balance in my account and, I think, also in On Demand on the TV but now I can't find the balance anywhere! Not even when ordering on demand movies, when I need ...

bcw by Just Moved In
  • 3 replies
  • 0 kudos

Recording series

When I initially got Optik tv, I programmed all of the tv series that I like to watch and all went well. Then the shows end because the season ends. Now the season is beginning again and the series are not showing up in the "scheduled" folder. Do you...

BuffyBC by Just Moved In
  • 5 replies
  • 1 kudos

New optik upgrade

Just called to see if we could upgrade the box in my living room to the new 4K box and was told that it wouldn’t work in my house…then was told it would. But I would be without service for 7 days waiting for the boxes to show up in mail. She was real...

Scttdvs by Just Moved In
  • 3 replies
  • 0 kudos

AlJazeera 825 dropping out

AlJazeera 825 reception has become very choppy and dropping out recently. Is there some sort of issue?

sfage by Just Moved In
  • 1 replies
  • 0 kudos
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