Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
Hi, it's TELUS. While performing a routine service check, we found an issue with your TELUS Optik TV Service, which may be causing pixelated, freezing or choppy video. Please confirm if you are still experiencing this issue by replying YES or NO. Mes...
So I’ve been having some issues with our DVR as of late. What happens is after you turn it on, after about 20 min. you will get freezing picture/audio, A/V dropouts which come back within 15 seconds, and the dreaded “This channel has been lost” scree...
I've had Chek News At 5:00 set up as a series recording for months now and it's been quite reliable. However, last week around Wednesday, or Thursday, it stopped recording.What was unusual is that that I could see the series recording was still in pl...
For the last week or so I have noticed that the Telus on-screen listings for Crave 3 ( channel 408 in Vancouver ) are not matching up with what is currently airing on the channel. Right now ( 3 pm on Friday ) the Telus listings show " The Lord of the...
The Apple TV app, or the app in general, is relatively bad design for live tv watchers. If possible, I have a few suggestions for the development team. I wish we could navigate quickly to the Guide, like pressing up on the controller would access the...
This channel disappeared from my listings yesterday. Any reason why?
Before the F1 summer break I noticed the preceeding 3 races automatically recorded the following programs:o F1 Pre-Qualifing commentaryo F1 Qualifyingo F1 Pre-Race commentaryo F1 Post-Race commentary What is missing for the 3 races? The actual race! ...
Hello, I subscribed to Optik TV about 2 weeks ago, I took the Essentials, no frills. Now, I would like to customize my channel selection (I get 5 picks), but I can't seem to do it online. When I select my Optik TV service from MyTelus, I simply get a...
We are long time customers of Telus and recently moved from an apartment to a duplex in June. We never had issues until we moved. The weekend after we moved, our internet and tv stopped working completely. The technicians came back, confirmed it's wa...
