Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 118 replies
  • 5 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 43 replies
  • 7 kudos


This is for the TelusTV-21T cloud recording STB. Great start to the year Telus... I have had this error at least 3 times now when trying to playback a recording. Latest and current error is for Showcase CH301 recording dated Jan 12. 'Unwanted' S1:E2....

MrSL by Leader
  • 13 replies
  • 0 kudos

Resolved! Problem with screensaver not working properly

Hello, I have the newer Telus Digital Box that uses the cloud. I'm just having a problem with the screensaver. I have it set to colours, to start after 15 minutes. But it always displays the other option, the backdrop one instead. And that's if I'm o...

No audio on any Global TV stations

Hello, since the phone lines are jammed at the moment... None of the Global stations I get on OptikTV have sound on them (Global BC, Calgary, Edmonton, Toronto), except for Global Halifax.

Egranado by Organizer
  • 1 replies
  • 0 kudos

PVR issues

I recently recorded a show and when I went to watch it it wouldn't let me skip ahead. Then when I played it it stopped after a few min and won't play. The other recordings work fine and there's lots of free space. Any ideas?

Brown3075 by Just Moved In
  • 10 replies
  • 0 kudos

Power outage

When the power goes out if you have fiber cable to your house you will not have home service. No 911 service. Way to go telus.

Corinne by Neighbour
  • 6 replies
  • 0 kudos

TV Box Won't Set Up

I received my Telus Digital Box yesterday in the mail. I grabbed it from the mailbox. I followed all instructions. Plugged the box into the TV via HDMI, plugged the box into the wall. The box has a light on, but is not connecting to the tv or pairing...

PVR Issues

We have 4 TVs all with PVRs so that I can watch my shows whether in the kitchen, bedroom, living room, or gym. My problem is that, although the livingroom one works all the time with no issues, all the other ones will randomly not have my PVR shows a...

maritta by Just Moved In
  • 1 replies
  • 0 kudos

Optik PVR Unable to Series Record Properly

After 2 mo of numerous calls and swapping PVR boxes it appears that the PVR “series record” functions simply don’t work. Telus has apparently given up and stopped following up with the issue. They have also stopped billing me, which is nice, but I’d ...

tholley by Helpful Neighbour
  • 10 replies
  • 1 kudos
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