Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Employee
  • 43 replies
  • 5 kudos

Missing episode

On demand , history channel , Alone season 10, episode 6 missing @dru @A-B @Fabylous

merkley4 by Just Moved In
  • 5 replies
  • 0 kudos


Episodes 206 to 210 are missing and have been for 2 weeks. I have contacted someone but nothing has been done.

BrendaNQ by Just Moved In
  • 2 replies
  • 0 kudos

Arris 4K box freezes in any menu

I have tried the wireless digital box on 2 different TV’s and it only works with live TV. Anytime I go into the settings, try to set favourites or watch recordings, it freezes within 5-10 seconds.I currently have this box in the next room where the w...

Series recordings

So I just switched from Eastlink to Telus and am dealing with the new Cloud PVR. 1. Cannot tell on the guide whether a show is new or a rerun, why is that?2. Cannot set a series to record when I select first run only, as I get the message there are n...

Barrick by Neighbour
  • 1 replies
  • 1 kudos

Unable to manage channels through MyTelus (web or app)

Hello all, Has anyone ever experienced this situation? After a tech support "specialist" performed remotely some kind of linking of my 6-year PVR (which should be attached to my account as a 6 years customer) MyTelus web or app does not allow me to m...

gcamargo by Friendly Neighbour
  • 8 replies
  • 0 kudos

After moving to a new address recordings do not play anymore

Hello all, Everything was working as expected after moving our services to our new place. I carried the equipment with me and had no issues with my 4K PVR (UIW8001). One day Telus removed my old address from my account profile, as I was still seeing ...

gcamargo by Friendly Neighbour
  • 1 replies
  • 0 kudos

TELUS 4K Content

So, what is the state of TElus 4K content at this point. Asking this because a week ago I had access to Travel XP 4K, Love and Nature 4K, NASA 4K, Revel and Inultra, and today July 14th I have zero access to these channels. Hello all, I'm using the 4...

gcamargo by Friendly Neighbour
  • 2 replies
  • 0 kudos