Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 57611 Views
  • 192 replies
  • 6 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 42880 Views
  • 43 replies
  • 7 kudos

Resolved! Optik DVR problems?!?(maybe)

So I’ve been having some issues with our DVR as of late. What happens is after you turn it on, after about 20 min. you will get freezing picture/audio, A/V dropouts which come back within 15 seconds, and the dreaded “This channel has been lost” scree...

Zman2k2 by Leader
  • 872 Views
  • 4 replies
  • 0 kudos

Crave 3 TV Listings

For the last week or so I have noticed that the Telus on-screen listings for Crave 3 ( channel 408 in Vancouver ) are not matching up with what is currently airing on the channel. Right now ( 3 pm on Friday ) the Telus listings show " The Lord of the...

TelusTV+ app on AppleTV

The Apple TV app, or the app in general, is relatively bad design for live tv watchers. If possible, I have a few suggestions for the development team. I wish we could navigate quickly to the Guide, like pressing up on the controller would access the...

Please Fix Formula One Series Recordings

Before the F1 summer break I noticed the preceeding 3 races automatically recorded the following programs:o F1 Pre-Qualifing commentaryo F1 Qualifyingo F1 Pre-Race commentaryo F1 Post-Race commentary What is missing for the 3 races? The actual race! ...

Grimmt by Ambassador
  • 768 Views
  • 4 replies
  • 1 kudos

Resolved! Optik TV online channel selection not available

Hello, I subscribed to Optik TV about 2 weeks ago, I took the Essentials, no frills. Now, I would like to customize my channel selection (I get 5 picks), but I can't seem to do it online. When I select my Optik TV service from MyTelus, I simply get a...

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telusorc by Friendly Neighbour
  • 1956 Views
  • 8 replies
  • 0 kudos

Television signal has been lost

We are long time customers of Telus and recently moved from an apartment to a duplex in June. We never had issues until we moved. The weekend after we moved, our internet and tv stopped working completely. The technicians came back, confirmed it's wa...

really really bad service

I am shocked that Telus had me on hold for over 3 hours / 3 agents then hung up on my call.This is just to find out the status of a delivery OMG OMG OMGI cant beleive the incredibly [poor service!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!...

zen1502 by Neighbour
  • 819 Views
  • 5 replies
  • 0 kudos
Friendliest neighbours