Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
Is anyone else experiencing difficulty changing theme packs? I have tried through the app and the website (via various browsers) and nothing works. I'll click "Remove" and the page seems to register the click, but...nothing happens. Likewise, if I cl...
Hello, I just made the switched from Shaw Blue Curve to TELUS Optik TV and internet, I’m having issues paring my sound bars to the remote (Samsung, Vizio and Polk zero issues with the Shaw remote) I have tried all of the codes on the Remote pairing p...
Two scenrios: 1. Set up recording of one hour show. Started playback a couple of days later, show went halfway through, screen turned black. Still said there was 25 minutes of show remaining in the timer at the bottom of the screen. Was able to watch...
From CityTV The Lincoln Rhyme: Bone Hunter is missing Episode 5. I don’t really want to watch the new episode 6 missing an episode.When can this be updated?
Recently replaced the t3200m with an XR500. T3200 in bridge mode with radio turned off. The WiFi signal in the home has improved drastically but my wireless optik boxes are no longer working.anyone know the work around for this?
What is my contract end date please advise me for my optik tv and internet
While using the skip feature to bypass sections of a recording I did not want to watch the playback would play intermittently and freeze. I found out by using the fast forward or rewind instead the playback would play properly. Usually a restart will...
In the last 3 days, any PVR recordings I've had scheduled (which have recorded just fine ever since we got Optik well over a year ago) ... now they aren't recording. If I look ahead in the guide, it shows the red dots that show they're scheduled to r...
I recently just had a Telus tech out to fix my internet, apparently one of the cable was shorting out the modem. The tech had to set up a new network as we weren’t getting a wifi signal. Anyways Tv and internet are now working but now I can’t open my...
My pvr is saying it's offline yet it's recording and playing recorded shows as usual. Is this a concern or nothing to worry about? Only had Optik a month .hope this isn't a sign of things to come
