Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 53479 Views
  • 183 replies
  • 6 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 41362 Views
  • 43 replies
  • 7 kudos

Resolved! Missing on demand

Where is episode 9 season 5 for better call Saul? Should have been available on Tues

Hos by Neighbour
  • 3179 Views
  • 3 replies
  • 0 kudos

Resolved! Theme Packs

I'm thinking on switching to Telus and i'm trying to shop online. The theme packs on the online store both on a desktop and mobile don't seem to be loading them all. Does anyone know where to find a current list? Or more specifically what pack the Hi...

Steve337 by Neighbour
  • 4749 Views
  • 2 replies
  • 0 kudos

Resolved! Bluetooth headphone pairing

Can you use the bluetooth feature on vip5662w to use bluetooth headphones. And are headphone and tv sound both available with their own volume control. Polecat

polecat by All-Star
  • 13466 Views
  • 5 replies
  • 0 kudos

Resolved! Optik TV Error Message LP1008 & Mac OS upgrade to Version 10.15.4 (19E266)

Today I installed Mac OS Upgrade to Version 10.15.4 (19E266). After installing I am not able to access Optik TV from Safari. I am not able to get to the url at all ... watchoptik.telus.com/#yourtv I get error message LP1008 when trying to access that...

eddy3216 by Helpful Neighbour
  • 21869 Views
  • 30 replies
  • 0 kudos

Resolved! Optik TV - Changing Theme Packs

Is anyone else experiencing difficulty changing theme packs? I have tried through the app and the website (via various browsers) and nothing works. I'll click "Remove" and the page seems to register the click, but...nothing happens. Likewise, if I cl...

Massteph by Neighbour
  • 5291 Views
  • 1 replies
  • 0 kudos

Resolved! New to TELUS TV need help pairing Soundbars

Hello, I just made the switched from Shaw Blue Curve to TELUS Optik TV and internet, I’m having issues paring my sound bars to the remote (Samsung, Vizio and Polk zero issues with the Shaw remote) I have tried all of the codes on the Remote pairing p...

Yep by Neighbour
  • 22807 Views
  • 6 replies
  • 0 kudos

Resolved! PVR recording not playable

Two scenrios: 1. Set up recording of one hour show. Started playback a couple of days later, show went halfway through, screen turned black. Still said there was 25 minutes of show remaining in the timer at the bottom of the screen. Was able to watch...

Ev by Friendly Neighbour
  • 9837 Views
  • 6 replies
  • 0 kudos

Resolved! Missing On Demand

From CityTV The Lincoln Rhyme: Bone Hunter is missing Episode 5. I don’t really want to watch the new episode 6 missing an episode.When can this be updated?

kkip by Neighbour
  • 3322 Views
  • 1 replies
  • 0 kudos

Resolved! Optik TV with 3rd party router

Recently replaced the t3200m with an XR500. T3200 in bridge mode with radio turned off. The WiFi signal in the home has improved drastically but my wireless optik boxes are no longer working.anyone know the work around for this?

Friendliest neighbours