Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
Has anyone ever lost all the essential channels,Netflix and all their recorded shows. It still shows all the pvr recordings but when I play then the screen stays black as it plays through it. I have already called in and waited in line for an hour an...
So, I've had one set of boxes replaced, they reset, as a group, over 30 times in a month. Now, the second set of boxes is reinitializing. I'm working with Telus, but all they seem to do is reinstall the firmware over and over. Does anyone have any PR...
location of the IR sensor on UIW4001
Hi all. I am experiencing a problem when I first turn on my Sony 65X900E tv; it takes a while (several minutes or longer) for TV picture/video to appear on the screen when I turn on the TV. Everything is set up right, and the audio comes through righ...
Starting on August 1, 2018, the regular monthly subscription rate for the Popular Sports Theme pack on Optik TV will increase from $14 per month to $16 per month.Starting on August 1, 2018, the regular monthly subscription rate for the following Them...
I received an email about your fabulous new Optic TV app and I just had to reply with my thoughts. I'm very disappointed with this new replacement for the previous app that worked just fine. I have the following issues with this new app on my iPhone ...
I’ve heard DAZN was instructed to negotiate the rights again with cable providers in Canada. Is TELUS going to be providing NFL Sunday Ticket for the upcoming 2018 season?
We just switched over to Telus a few days prior to leaving for a trip. Last night the Optik fan starting running even though the unit was on standby and we had been out of town (therefore it had not been used). When I went to check it out the box was...
Just wondering if there was any way to have the 4K Optik TV receiver output natively instead of upscaling to 4K? I believe my TV does a better job of upscaling than the box. With the SHAW box it would just output whatever the feed was 720P or 1080i. ...
I recently had Optik TV installed which was to be bundled with our internet and phone on a 2 year contract. Before installation was to proceed I clarified that the Optik TV would not impact the internet speed, as my son is a gamer. Telus confirmed th...
