since ‎01-18-2020

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Where in the MyTelus website can I order another remote Optik box? I can find where to change channels and theme packs etc but  not hardware! Feeling stupid now.lol
I'm seeing my first optik and Internet bill online. I've opted for paper bill but have yet to receive it in mail. Does it usually arrive later?
My pvr is saying it's offline yet it's recording and playing recorded shows as usual. Is this a concern or nothing to worry about? Only had Optik a month .hope this isn't a sign of things to come