Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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Latest topics

Missing Episodes in VOD Library

Hi folks. We know you're passionate about your favourite show(s) and rely on the VOD library to catch up on or re-watch your episodes. We recognize certain episodes may not be as ready as you are so we'd like to enlist your help in flagging them. Sho...

dru by Community Manager
  • 0 replies
  • 1 kudos

Failed creating account Optik TV

Whenever I try to create an account on optik TV it says "Failed creating account". How do I fix this?

Scufking by Just Moved In
  • 3 replies
  • 0 kudos

Stingray Music

On the Stingray website there are options for companies (Bell, Shaw etc) to allow streaming of music to your desktop/laptop. Missing from the options is Opik-TV. How Can I stream Stingray music on my Laptop? T

Yecats by Neighbour
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Resolved! Optik Remote Record App (iOS) crashes when trying to view a different time

Hello. This is really some feedback for the folks at Telus in the hope that they address a long-standing problem with the Optik Remote Record App (for iOS). Or at least bring the problem to the attention of whoever has actual written the app (which i...

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emcee2 by Coach
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Optix box

My optix box won't turn off. I have tried to unplug it and when I plug it back in it is still powered on. I tried to do a force shut down holding the button down and it won't work. Ideas?

Maglag by Just Moved In
  • 3 replies
  • 0 kudos

New Cable Outlet?

Hi! I'm in Alberta and wondering if TELUS will come out to install a new cable outlet? And what is the charge for that? We have an outlet in our living room right now, but want one on another wall. Thanks!

StaceyJ by Just Moved In
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  • 0 kudos

Resolved! wireless tv box (ISB7105) signal strength indicator

Shot in the dark... Anyone know a way to turn off the ISB7105 signal strength indicator that displays on the front of the unit? I imagine the answer is no, and I will resort to putting some black tape over it 'cause I don't see any control for that i...

emcee2 by Coach
  • 4 replies
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offline DVR

Can I watch dvr recordings offline ? For example, if I take my dvr out to a show a recording to my mother in a retirement home and hook it up to her tv (which is not cabled), can we watch recordings that way ?


why does my tv go to channel 817 when I key my remote into 803

Rush by Just Moved In
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Essential Service

Can I cancel my Essential Service and still pay for the premium content on its own? It seems like paying $35 dollars a month for something that I can get over the air seems a bit too much to pay. Since I only watch the news and Hockey. I can easily u...

DarkJedi by Helpful Neighbour
  • 1 replies
  • 0 kudos