Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Employee
  • 43 replies
  • 5 kudos

Resolved! Upcoming shows

In the past if you clicked on a stations logo you could see a list of upcoming shows on that particular channel.This feature has disappeared. Now you have to go thru a list hour by hour. Why would this feature be removed ?

Resolved! Optik TV App - Recording/PVR options are non-existent

I just downloaded the Optik TV app for IOS, and I have no recording/PVR options. I've created my Optik account via my main PVR box, and signed into the app using that login. Has anyone else experienced this, and is there a fix?

bjk4914 by Just Moved In
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  • 0 kudos

Resolved! History TV Canada Issues...

Hi everyone, So, History TV Canada has a few shows starting their new seasons right away. Mountain Men, Forged In Fire and Counting Cars. I have my record settings for all 3 of these shows set at "First Run Only" but the episode dates on the Optik gu...

DCEJJAB by Neighbour
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  • 0 kudos


Can't change channels. PVR busy. Lost all recorded shows

McDonn by Just Moved In
  • 1 replies
  • 0 kudos

Arris 4k TV box questions.

Hi all, Had the Technicolor boxes, 2 sets, and they were nothing but problems. They would reinitialize 7 or 8 times a day. All of them, not just one. And that was both sets of boxes with a modem change. They also ran really hot, all of them, again, b...

Zman2k2 by Ambassador
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  • 1 kudos

Optik TV App v7.88.1 worst TV app in Canada with worst update

Aside from the fact that the Optik TV app still doesn't play full screen on iPhone X, it lacks basic shortcut buttons to switch channels on iPhone, and crashes all the time on iOS devices. And after updating to the latest v7.88.1 released yesterday, ...

Optic TV Guide "On Now"

The "On Now" in the Guide supposedly gives what is on the schedule as of the current time in the first column. Not always so. Just pressed the Guide button on the remote at 4:10 pm ans the first column displayed is 2:30 PM. Shouldn't "On Now" always ...

Minky by Ambassador
  • 0 replies
  • 1 kudos

global tv channel 104 in kamloops

global news on channel 104 in Kamloops seems to freeze at times only seems to occur when news is on and local ads are inserted ok at other times has anyone else noticed this

Sunda Ticket

Why won’t Telus reaquire Sunday Ticket since Dazn has agreed to release it to others in the Canadian market? At the very least, provide Dazn as an Optik app. As a former Shaw customer, I came to Optik for its superior offerings and PVR capacity. When...

clcable by Just Moved In
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  • 0 kudos

4k PVR freeze

Came back to Telus beginning of April 2018. I have Internet 75 and 4k TV PVR.At around 2045 on August 08 2018 was just ending a session of On Demand (HBO)As i attempted to go to guide to watch live tv everything froze.Tried to power cycle. Ended up u...

birdman4 by Just Moved In
  • 2 replies
  • 0 kudos