Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
I'm trying to watch Deadliest Catch on Optik TV on my computer. Season 11 is mostly there but episodes are off by 1 starting with episode 3 which should be 2 and so on. Episode 20, 21, 22, 23 are missing.Season 12 is totally missing - 24 episodesSeas...
I updated my selection of theme packs via Telus.com this morning and noted that I could add Amazon Prime as a theme pack. I'm guessing this is brand new as I can't find any reference to it on Telus.com apart from appearing in the theme pack selection...
I would like to rent another T.V. box I am a boardwalk resident and was told it was $7.00 a month , is this correct if so please let me know where to pick up another box. Thanks
I’ve subscribed to the Blockbuster theme pack - so that I can access FX Canada. But when I find the show I want to watch it only gives me subscription options ... then tells me I’m already subscribed.Help please.!!
Where the setting to adjust the sleep mode on the box? Seems to be set at four hours, but I want to change it.
For the last little bit Telus has offered CNN News as a Free Preview Channel. We are in the middle of a worldwide pandemic and the top news stations should remain free while this is going on. Many of us cannot afford more Telus channel pkgs. Especial...
I had TELUS send me a 4K wireless STB (VIP5602WT) to add to my home setup. Upon following the instructions, it comes up with the Client Initialization error and won't proceed. After working with TELUS support on this, they sent a tech. He was unable ...
VIP 5602 - whereisthenIR receiver?
If I have the package that includes the HD channel (e.g. Nature and he Sports channels) do I have to pay extra for the 4K channel?
I am having to change my PVR and was wondering if I could upgrade to a 4K PVR when I don't have a 4K TV yet. We are planning on getting a 4K TV in the future and don't want to have to upgrade the PVR again and lose all my shows recorded. I realise th...
