Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Employee
  • 43 replies
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Resolved! Netflix and Telus TV

I have an existing Netflix account. Can I use it with my Telus TV? Or if I wish to use Netflix with Telus TV, do I need to sign up for Netflix with Telus and Telus will manage the billing?

Notre2 by Organizer
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Optik was just installed yesterday. I’m watching a movie and the words I’m hearing don’t match the lips of the people saying them? It’s lkke it’s lagging? Any ideas?

604_Rob by Just Moved In
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NHL Centre Ice 4k question

With the NHL season starting this Wednesday. I was curious on why 4K regional broadcasts on networks like TSN or Sportsnet can not be shown on NHL Centre Ice. I noticed there are a number of upcoming TSN 3 regional broadcasts for the Jets for the mon...

How do I fix Netflix issue: 'Error acquiring License ######'

Hi,For the past few months, every title on Netflix will load up, then display the error about acquiring a license.We have rebooted the set top boxes as suggested on the site, but nothing is fixing it. Netflix works fine on every other device we own (...

RGVodden by Just Moved In
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Set-Top Box Questions

Greetings, I have a wired UIW8001 and a wireless UIW4001. The UIW8001 shows as connected to my network, but the UIW4001 does not. Why doesn't the router see the wireless UIW4001? Does it connect directly to the wired UIW8001?Where are my recordings s...

Shane by Leader
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I have Internet with Telus but now I also wanted TV how long do I have to wait for a response as to IF and date and time of installation? I order 2weeks ago and have not even got a date yet??

Sawan by Just Moved In
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Free TV and $250 credit offer

I have been trying to get an answer as to how long it will take to get my free tv and a credit of $250 and the process is PAINFUL! I sent an email to customer service and was told that they could not help me, my account has a specialized department t...

Adding Netflix to the cable bill instead of debit/credit

I was speaking to a Netflix representative, and in conversation I asked if other companies allow them to be billed by the service provider, and they said only Telus is the one company that's doesn't. Will Telus eventually join the rest of the other p...

Msiebert by Neighbour
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  • 0 kudos