Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Employee
  • 43 replies
  • 5 kudos

How do I fix Netflix issue: 'Error acquiring License ######'

Hi,For the past few months, every title on Netflix will load up, then display the error about acquiring a license.We have rebooted the set top boxes as suggested on the site, but nothing is fixing it. Netflix works fine on every other device we own (...

RGVodden by Just Moved In
  • 2 replies
  • 0 kudos

Set-Top Box Questions

Greetings, I have a wired UIW8001 and a wireless UIW4001. The UIW8001 shows as connected to my network, but the UIW4001 does not. Why doesn't the router see the wireless UIW4001? Does it connect directly to the wired UIW8001?Where are my recordings s...

Shane by Leader
  • 7 replies
  • 0 kudos


I have Internet with Telus but now I also wanted TV how long do I have to wait for a response as to IF and date and time of installation? I order 2weeks ago and have not even got a date yet??

Sawan by Just Moved In
  • 1 replies
  • 0 kudos

Free TV and $250 credit offer

I have been trying to get an answer as to how long it will take to get my free tv and a credit of $250 and the process is PAINFUL! I sent an email to customer service and was told that they could not help me, my account has a specialized department t...

Adding Netflix to the cable bill instead of debit/credit

I was speaking to a Netflix representative, and in conversation I asked if other companies allow them to be billed by the service provider, and they said only Telus is the one company that's doesn't. Will Telus eventually join the rest of the other p...

Msiebert by Neighbour
  • 1 replies
  • 0 kudos

AppleTV app

https://support.bell.ca/fibe_tv/receivers/how-to-set-up-and-use-the-fibe-tv-app-on-apple-tv#step1 Its nice ice that we have PikTV but can we please get a version of this app??? The software is the same base, so there is no reason why we can’t.

Telus Optik TV Loses Signal After 10 to 15 Seconds

The Problem: Telus Optik TV works for 10-15 seconds then goes to the lose signal screen. This does not effect WIFI what so ever or using the TV Apps (such as watching YouTube or Netflix) on the Telus Optik boxes. When the Telus Optik TV loses signal ...

NHL centre ice package

If I purchase the NHL Centre Ice package does it allow me to watch games on my phone or iPad?