Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 50674 Views
  • 182 replies
  • 6 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 40221 Views
  • 43 replies
  • 7 kudos

Missing Episodes

Hello, The most recent episodes of Naked and Afraid XL seem to be missing for viewing On Demand. Thank you

Geli18 by Neighbour
  • 1387 Views
  • 1 replies
  • 0 kudos

Resolved! Updated Pik box needs constant rebooting

I hope this Pik update gets better.All too often it loses the wifi signal, drops out of a program and up pops the message "Sorry an error occurred. Please try again." (This, despite the device telling me my wifi signal is "excellent")Sometimes it rec...

dfrancey by Helpful Neighbour
  • 6972 Views
  • 8 replies
  • 1 kudos

Resolved! HGTV On Demand list is empty?

I tried removing and adding channels, but I pretty much can't see any On Demand shows anywhere. There was one episode of Walking Dead, nothing under HGTV. I'm subscribed to both those channels. Where is the content?

Resolved! PikTV tv shows on demand

I’m trying to check out new shows on demand through PikTV. For example, Doom Patrol. I click on the show, and proceed to episode 1 of season 1. Once clicked on I see: You are not subscribed to this channelTo watch, visit Telus.com/myaccount to add to...

Kempai by Neighbour
  • 1568 Views
  • 1 replies
  • 0 kudos

Missing episode

On Demand is missing season 6 episode 23 (part 1 of the series finale) of Fresh Prince of Bel-Air. I tried using the chat to report it but the chat is down for home services. The phone number the chat said to use just rings busy. I'd really like to w...

Hohmnj1 by Neighbour
  • 2327 Views
  • 3 replies
  • 1 kudos

Resolved! Ne Pik box

I Recieved the email my new box was being shipped, later on received an email that it had been delivered and to activate my new box. I have not received my ney box yet. What is going on?

chaveza by Neighbour
  • 1644 Views
  • 1 replies
  • 0 kudos
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