Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
We have two TVs. The main one has the Optik TV box attached. The second TV, which is seldom used, has the PVR attached. A few months ago, the PVR began shutting down every couple of days. We get a message on the main TV saying the PVR is offline. Som...
Hello.I recently registered for Optic TV. I was told that I would receive 2 devices (one PVR recorder and one wireless device)I received my PVR recorder a few days ago, which got me excited and I set it up immediately, but then the wireless device ne...
I noticed a $90+ increase in my bill last month. My 2 year contract ended and Telus rewarded me with no notification and a nice increase with questionable extra charges. No service change.Has anyone received a courtesy notification of contract end an...
Just got a new wireless box. How do I sync it up with my PVR box to watched PRV'd shows that were recorded? My PVR box records but I cannot watch a recorded show on my TV with the new wireless box.
Anyone know why my YouTube and Netflix audio is out of sync a lot of the times? It’s like hit or miss to get it to work properly. The box is connected directly to the the thru the hdmi cable supplied by Telus and I already swapped a cable. Like examp...
Having a bit of a strange issue, hoping someone has seen this or can shed some light.I replaced my old DLink mesh system with a new Google Nest mesh system a few months ago and it has been wreaking havoc on one of my wireless Optik set top boxes.Ever...
For three nights in a row Global News at 6 starts to play back recording, then switches to Global National so we are missing the first 30 minutes of regular recording
Went and turned on the tv this morning and the pictures came out looking green and purple colored. How do I fix that? I tried restarting the optik box and that did nothing.
I find the new Local Radio Station application to be really flakey:It stops randomly and regularly. You need to go back to the Guide to start your selected station again. This will happen several times in an hour.You can not get out of it. When you g...
I added a Disney channel for time when Grandchildren were visiting. I now want to cancel the channel but it appears to be impossible as they have declared my bundle is "legacy" and I can't make any changes it seems unless I move to a bundle that is n...
