Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV User Experience Research Group

Dearest Neighbours, Since the launch of the new Optik TV service through the TELUS TV+ platform, we’ve been working hard at implementing your valuable feedback! We’ve gotten to know some of you through this forum, especially the regular community con...

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Resolved! Anyway to add a series to your wishlist?

We're watching a series On Demand, we can add individual episodes to the "wish list" but isn't there a way to add the series instead? If you forget to let the next episode begin and click the heart it's not easy to find it again. |gotta be a way..?Yo...

TV troubleshooting

For the past couple weeks each time we turn on our tv, we have a variety of coloured lines and often a screeching noise. None of the control buttons seem to work while this occurs. After several seconds, it automatically shuts down with the screen go...

DW1 by Just Moved In
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403 forbidden

Cannot login to Telus optic TV app or to my Telus account. No matter how I try whether through the app or online, I still get the same 403 forbidden error. I change my password and have reset the modem with the same results

Resolved! Wireless box constantly initializing

I had a very quick power flicker earlier this evening and since then my wireless box is not responding. Have rebooted, left unplugged, comes back on with the green dot and 1 line with the LINK light flashing, green power light on. the main box is con...

sammysjeep by Helpful Neighbour
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IR Extender Problem Solved

I have been wanting an IR extender so multi displays can be in sync with Optik.This setup works very well with the wireless 5050, the older non wifii and the new 4KPVR boxes.Its available with various numbers of blasters and receivers.Blasters and re...

Building Alaska

I wondering if anyone knows where I can get/view/stream Building Alaska from the DIY Network. There are 11 seasons and we've only been able to catch a few episodes of Season 5 so far. Any help is appreciated. Thanks. Stay safe ... binge watch TV!

yeg_bob by Just Moved In
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Resolved! Stuttering?

We have 3 TV's 2 with VIP5602W boxes and one with a VIP5662W ... One of the TV's with the VIP5602w boxes has an issue playing back recorded content, it Stutters / Stalls... watching live TV is not an issue............. I have rebooted it many times w...

Gk777 by Just Moved In
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Resolved! Strange sound - reset/high pitched squeak

I have Telus internet, Optik TV and home phone.When I am watching TV, there is an intermittent strange sound occurring among the boxes. It seems to occur when the PVR is recording, and sounds like a system reset accompanied by a high pitched squeak. ...

PSanders by Neighbour
  • 7 replies
  • 0 kudos