Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
Getting caught up on some of my favorite shows and to my surprise TV on Demand content for past seasons is gone. Good example is Blue Bloods where there was 12 Seasons in TV on Demand. Now there is ZERO with Season 13 starting tomorrow on Friday Oct ...
I’m having an issue using Optik TV app with Apple TV for last couple days, the picture freezes and the audio keeps playing and the video speeds up to catch up with audio, I have been using the same set up for the last 1.5 years no issues! Any ideas o...
I have just signed on to access Acorn TV and am experiencing difficulties using the site. I would like to be able create a watchlist. While I know I can “click the heart” to add to add it to a watchlist I can see no way to access it. It is a cumberso...
The app hasn't worked on my Google Pixel 6 for the last few days. I get an error message "Playback error 444901". I have tried deleting the app, power cycling my phone and reinstalling the app several times. I use the app a lot more than the average ...
I noticed I’m not the only one with this problem. My Pic tv remote can’t access my stations. I can scroll through the guide, but nothing happens when I select a channel. I spent several hours on the phone with Telus on Friday, but the problem was not...
In the past week I seem to be having an issue with the Apple TV remote acessing PIK TV content when using the TV guide. It either scrolls slow or not at all. It sometimes doesn't allow me to play a channel once selected. My remote is fully charged an...
Why are there so many old shows that are shown over and over again, year after year? How many different channels can they show Republic of Doyle on? how many years can you watch ice Road truckers and Yukon gold in an endless loop? Pretty soon one won...
I recently purchased a LG smart TV and upgraded to Optik TV. Disney+ is preprogrammed on my smart TV, however, since the upgrade, I have not been able to watch Disney+ on my TV. The technician explained that I had to switch ports using my TV remote, ...
The 4K Arris Box says We're improving Optik TV performance, and gives a ink that doesn’t say anything that’s new, Does anyone know what’s new with the improvement?! Thanks
Even if I press the button on a program currently on, it doesn't play. Global, CBC, CTV etc, I tried them all, but it doesn't run. Other apps on my Apple TV works just fine. Only Pik TV is misbehaving.I already done re-booting, turn on/off and resett...
