Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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Latest topics

Missing Episodes in VOD Library

Hi folks. We know you're passionate about your favourite show(s) and rely on the VOD library to catch up on or re-watch your episodes. We recognize certain episodes may not be as ready as you are so we'd like to enlist your help in flagging them. Sho...

dru by Community Manager
  • 0 replies
  • 2 kudos

Sportsnet now

I have been getting service unavailable for a week now when trying to log into sportsnet now using TELUS as a service provider. Anyone else having the same problem?


Channel adding glitch.

Has anyone experienced channels being added to their package by Telus? This has happened to me five times now. The first time it happened I thought we had been hacked. I changed every password I use and also added the parental control feature in orde...

Blutarsky by Just Moved In
  • 1 replies
  • 0 kudos

Optik Picture Glitching

My picture keeps glitching. It freezes and gets blocky. Just for a few seconds but it is really annoying when trying to watch a program. It happens on any channel and at any time. But it happens many times over the course of a show. Any ideas?

hdr pvr 801 4k box

why does my box works without the pvr harddrive not working and gets hot at times and when the pvr harddrive was working the tv in channels froze and pickulates and recodings ,now since 48 hrs ago my prv harddrive is not working it does not frezze at...

hobb50 by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! Optik TV App Down?

Optik TV hasn't worked for me since about Thursday, August 1, 2019, in the downtown Vancouver area. Anyone else? No error message, it just hangs forever on the Optik TV launch screen with the three status boxes. This refers to both connecting via WIF...

Optik TV

Any way to get Optik TV in my area. I live in Charleswood in Calgary. Inner city neighborhood. Trying for years. Only satellite TV. I can't get an Optik TV account because the internet is too slow. 6 is my speed. No live streaming any shows. They kee...

romatt by Friendly Neighbour
  • 2 replies
  • 0 kudos

Connect Fire Stick to Telus box

Hi - I have an Amazon Fire TV stick and a TV with a crappy internal speaker and minimal audio out (headphone line out only). I also have a sound bar that my Telus Optik box is connected directly to. I currently have my Fire stick plugged into my TV w...

Knowledge Network, KVOS On Demand

Both have Vancouver offices , knowledge is a partly bc govt funded entity , if you won't give us pbs/kcts on demand ,Then why don't we get our other local stations on demandKnowledge NetworkCIVT ctv 2Check 6These are lower mainkabd bc channelsYou've ...

Prime TV, since you've Netflix and crave

I am a user of Amazon Prime TV, since you've Crave and Netflix why can't you add this. Many many original awesome shows and classics such asDyk.Vandyk,beverly hillbillys,I love Lucy,tons of unique and original movies.Plenty of nostalgia tv that Netfl...