Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Employee
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Resolved! Scheduled PVR recordings not happening all of a sudden

In the last 3 days, any PVR recordings I've had scheduled (which have recorded just fine ever since we got Optik well over a year ago) ... now they aren't recording. If I look ahead in the guide, it shows the red dots that show they're scheduled to r...

LoriRuss by Neighbour
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Resolved! PVR not working

I recently just had a Telus tech out to fix my internet, apparently one of the cable was shorting out the modem. The tech had to set up a new network as we weren’t getting a wifi signal. Anyways Tv and internet are now working but now I can’t open my...

Resolved! A TELUS LG 4K Television that isn't

Back in the summer of 2017, I signed up for three services with TELUS and received a free 4K - 42 inch LG television. Wonderful. except the television, along with a 4K box, has never transmitted a 4K resolution. I experimented watching Sportsnet 4K t...

Resolved! Pvr offline

My pvr is saying it's offline yet it's recording and playing recorded shows as usual. Is this a concern or nothing to worry about? Only had Optik a month .hope this isn't a sign of things to come

Jimmyj by Neighbour
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Resolved! Optik TV keeps losing signal after approx 1 minute

When trying to watch live TV my Optik TV loses it's signal after approx 1 minute. If I change channels it will work for another minute then the same thing happens. I've had a problem with my Wireless Optik box lately where it loses the signal frequen...

Resolved! Telus TV in foreign countries

Is it possible to access Telus TV in Mexico? I am already paying for it and home phone and internet when I'm away.

TELUS3180 by Just Moved In
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Resolved! Sonos Beam and Telus box?

I’m thinking about buying a Sonos Beam for my Sony Bravia but am concerned about seeing older comments that the Telus box won’t support the ARC cable. Has anyone had success with this?

Briguy by Neighbour
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Resolved! Temporary using one of my optik boxes on another persons setup.

I have three tv's in my house of which I only use two on a regular basis. I do stay with my daughter in Edmonton in order to see my grandchildren. I'm relegated to the basement with no tv and would like to be able to take my unused box and a tv there...

Resolved! Home screen update

Yesterday, when turning on the Optik box, a notice popped up about a "new" home screen. Now, whenever I turn on the Optik box, I get ribbons across the bottom of the screen listing "Live TV & Recordings" and "Continue Watching on Demand". It does dis...

dciarnie by Organizer
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Resolved! OPTIK TV not showing up in devices list

Telus assistant does register to google home successfully, but only the Telus router is available as a device??? How do I get the OPTIK TV box to show up?

srideou1 by Organizer
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  • 2 replies
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