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Discuss and ask questions about TELUS TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
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  • 264 replies
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Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 48855 Views
  • 43 replies
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Resolved! Tv plus app

Hi, new app does not work properly. I used to be able to setup recording of programs with the old app, and view my recordings. No longer possible. Contacted Tech Support and was told Telus rolled out the app without the back end support to actually c...

Audio_Guy by Friendly Neighbour
  • 7947 Views
  • 8 replies
  • 0 kudos

Resolved! Inatalling Pik TV on my Sony Google TV

Hello Everyone, I recently bought a Sony Google TV and I would like to use PikTV on it.Upon my seach of PikTV on the built-in Google Play Store, it suggests the item is not available in my country even I am now in Canada. Thus, I have no way to downl...

Resolved! Optik Home Services Updates

Telus used to maintain a great page showing all updates to Home Services at 2022 - TELUS Home Services Most Recent Changes Sch... - TELUS Neighbourhood However, it hasn't been updated since April. Where can I go to get this info now?

vortoozo by Organizer
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  • 1 replies
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Resolved! PVR

Can I watch one channel while recording a second channel?

Nicospar by Neighbour
  • 1879 Views
  • 1 replies
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Resolved! Can’t record TLC shows

Anyone else having an issue with TLC where if you want to record a show for example today, it is telling you to do it manually? It likely isn’t just a Telus thing because someone on a Bell forum posted about the same thing? Also a show I know starts ...

bookgirl by Friendly Neighbour
  • 2442 Views
  • 2 replies
  • 0 kudos

Pik TV playback error

On my PC i randomly cannot watch Pik TV as it displays "Playback Error sorry an error has occurred please try again" Rebooted the PC many times , its random sometimes works sometimes not Very frustrating I pay for this service Note on my Pixel phone ...

Help With Pre-Instal

Hello. I’m switching from Shaw to a Telus Wifi 6, Optik TV and home phone. I’d like the modem/wi fi upstairs with just the OTC in the basement. I’m running some Cat6 from the basement to the upstairs. I was thinking two or four lines should be enough...

Dougie65 by Friendly Neighbour
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  • 3 replies
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Resolved! I only want channels I subscribe to in my guide

I went to the settings where I select and deselect my channels, but then I go to my guide, and they're ALL still there..I don't want to see shows I can't watch on my guide.I also want to delete any shows I have to pay for. Can I have them not show up...

Rural_dog by Friendly Neighbour
  • 20245 Views
  • 10 replies
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Fast forwarding or rewinding doesn't show timeline

Why isn't there a timeline of where I am in a show?I fast forward but I'm doing it blindly. I have no idea if there's 5 minutes left or 45 minutes.Is there something I can turn on to show it?

Rural_dog by Friendly Neighbour
  • 3250 Views
  • 5 replies
  • 0 kudos

Please add series and episode when recording.

It's frustrating to not know what series and episode I've recorded.Putting date first aired is great, but not helpful if looking for a specific episode, or wondering if I have the complete series.I miss Shaw because they had it.

Rural_dog by Friendly Neighbour
  • 1158 Views
  • 1 replies
  • 0 kudos
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