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Watch Disney+ on LG TV

Just Moved In

I recently purchased a LG smart TV and upgraded to Optik TV. Disney+ is preprogrammed on my smart TV, however, since the upgrade, I have not been able to watch Disney+ on my TV. 

The technician explained that I had to switch ports using my TV remote, not Telus remote, but I get an error -"Check network connection". Have not heard back when I presented the problem to him.

Seems odd that this isn't working so perhaps I'm missing something.

Any help would be appreciated. Thanks!


Community Power User
Community Power User

Have you configured your TV network connection to connect to your home internet? In your LG manual there should be a section to connect to a network via network cable or Wi-Fi. Once your TV is connected to your home internet you should not have an issue.


You will also have to change your TV input to your smart tv menu if you want to use the apps on your TV. Optik TV receiver is a separate device on another input.