Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 126 replies
  • 5 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 43 replies
  • 7 kudos

Crave+HBO doesn’t stream

I have CRAVE+HBO combo and I cannot stream any Crave On demand content. There is also no option to purchase Crave. I can only stream HBO on demand. How can I fix this?

TV Guide

Anyone else having issues with the TV guide that Telus don't seem to be able to rectify?? I have along list of issues driving me crazy!!

Jeff7777 by Just Moved In
  • 2 replies
  • 0 kudos

When are we going to see the Seatle stations in true 4k?

All of the Seattle TV stations are now broadcasting in ATSC 3.0 NextGen which allows for 4k transmission. Is Telus implementing changes to accommodate this? Seattle is one of the very first markets to run with this. Boston is on the "to implement" li...

Optik 5602 wireless TV boxes

How many 5602 wireless TV boxes can I have on my system? I have 1 5662 PVR and 1 5602 box now. How much is a 5602 box to purchase?

65Val by Coach
  • 2 replies
  • 0 kudos

BBC 1st

When does BBC 1st begin broadcasting? Says March 16 on the channel, but there’s nothing on there now.

65Val by Coach
  • 4 replies
  • 0 kudos

Lip sync

Has anyone had problems with lip sync? I notice it especially bad when watching Global National, it is so bad that it seems Dawna is speaking French with poor English dubbing. I don’t notice the problem with programs before or after so it is probably...

BGorle by Organizer
  • 0 replies
  • 0 kudos

How do I change the wireless network on my Optik 4k (non PVR) box?

I am looking for a way to connect my Optik 4k (non-pvr) box to a new wifi network. All instructions online show how to do this from the initial factory default setup process leveraging WPS conection but I cannot find out how to get back to the factor...

ajb by Just Moved In
  • 2 replies
  • 0 kudos

Voice to lip sync

I am having a problem with lip sync especially on Global 104 the National. The problem doesn’t seem to exist with the previous news program or the one after but is so bad during some broadcasts that I think maybe Dawna is speaking French with poor En...

BGorle by Organizer
  • 0 replies
  • 0 kudos

Disabling YouTube on Optik TV Apps

Hello, I have a child with special needs who likes to surf YouTube - although I have turned it on to restricted, she is sometimes able to still find inappropriate content as a 10 year old. I would like to DISABLE this app entirely or at least be able...

Can't access all my subscribed Optik TV channels when away from my home.

I have a Telus home account and receive home phone, Internet and TV services including Optik TV on that account. I also have a separate Telus Smart Hub that I use for wifi and to access Optik TV at the lake. At the lake I am unable to watch some chan...

Sanford by Just Moved In
  • 2 replies
  • 0 kudos
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