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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
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  • 210 replies
  • 6 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 46412 Views
  • 43 replies
  • 7 kudos

Star Trek: Prodigy missing episodes

Show name: Prodigy- Season: 1- Episode number: 12 (though it’s the 11th listed as the first two episodes aired as a single one)- Date of airing: November 3rd- Channel name: Crave

Fiber install in my area

Just wanted to ask if this is standard? See the attached pictures. Just wanted to thank you for the work and completely frozen shut garage door today. Looking forward to your perpetual never ending circus in front of my house and in my neighborhood. ...

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p90 by Neighbour
  • 2294 Views
  • 3 replies
  • 0 kudos

Struggling with Watch Pik TV in both Chrome and Edge

When I initially loaded up PikTV it worked perfectly, then after about a week I logged in and was able to see the "Home" screen as well as the "On Demand" and "Guide." However, I get a black screen on the "Live TV" portion. I tried both Chrome and Ed...

Global TV app sign in

I have previously been able to use my Pik TV credentials to sign in to the Global TV app and watch all of their shows from all different channels with no problems. Suddenly it won’t work and tells me that I’m not subscribed to any of the Global chann...

krooney by Friendly Neighbour
  • 3276 Views
  • 2 replies
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Goldrush

Why hasn’t there been any recent uploads of the new Goldrush Season 13? Last episode was Oct 14th.

Brad100 by Neighbour
  • 1564 Views
  • 2 replies
  • 0 kudos

Missing episodes

On slice in demand the last two episodes of bellow deck Mediterranean and married to medicine reunion part 2

PVR programs sometimes

Some of my programs will record properly. Some will record half the program, even though it looks as though it programmed the whole hour. Others look like they are programmed, but I get an unavailable message when I try to play them back. Plugging an...

Cannot "Manage" Optik TV or Home Phone?

For the last week I have been unable to access Optik TV via MyTeuls account? When I attempt to "Manage" my Optik TV I get an error message. "Looks like something went wrong. Please try again." I have tried to access this feature from Windows (Firefox...

Rick81 by Coach
  • 3578 Views
  • 4 replies
  • 1 kudos

AppleTV PikTV unable to select content/scroll

Prior to is 16 the PikTV app on AppleTV has been a hit or miss. With the launch of is 16 I can barely select and scroll within the app. I’ve contacted support and have troubleshooted with them numerous times eg. install, uninstall, login, log out. Th...

SirIsaac by Helpful Neighbour
  • 8760 Views
  • 12 replies
  • 0 kudos
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