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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
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  • 264 replies
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Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
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  • 43 replies
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MISSING EPISODES

On demand, Real Housewives of Cheshire season 14 is missing episode 6. Please add this ASAP. Why though??? Sandy

Optik tv goes pixelated

My two optik boxes go all pixely when one of our PC's go to sleep. It took forever to figure this out. After multiple unsuccessful calls with telus we noticed it was related to that pc. Why? I have no idea but i thought id share this solution. I can ...

Fibre Install nuisance

Well! I certainly AM enjoying the TELUS work crews that have been digging holes to run fibre into every house in my neighbourhood, running their drills and digging holes from 730am to 430pm for the last MONTH! (They were also here for a month in the ...

Pik TV Browser Log In page does NOT load

The log in page does not load at all. All cookies enabled, shields down. I tried google chrome and edge, both updated. I'm on windows 10 also updated. Anyone know why it won't load?

AKA by Friendly Neighbour
  • 6769 Views
  • 12 replies
  • 0 kudos

Incomplete Chicago Fire Episode

Hi on demand for Chicago Fire season 11 episode 8 the episode ends right in the middle of it. The other episodes are complete except for this one. It’s supposed to be 42 minutes long, but on demand it’s only 23 minutes long.@AmyjShow name: Chicago Fi...

Rethier by Neighbour
  • 2084 Views
  • 1 replies
  • 0 kudos

Resolved! PVR is offline error message

We have 2 PVR units and both are currently showing the error message "Your PVR is offline. To record this or future programs, please ensure your PVR is powered on" when attempting to set a recording.Despite this, the show will still record on the PVR...

MoutrayJ by Neighbour
  • 16325 Views
  • 2 replies
  • 0 kudos

watching optik on iphone

while attempting to watch optik on iphone, when selecting guide, guide does not match TV box. an example would be W tv. On tv box two W tv channels are displayed, while on phone only one channel displays. As well lately the timing of what is playing ...

Resolved! Canucks Blacked out despite being in same region

I have had Telus Optik TV for 5+ years. Every season i have been able to watch Canucks games on Sportsnet Pacific with no issues. I updated my digital boxes this summer, and ever since I did, i can no longer watch any Canucks games on Sportsnet Pacif...

Lynette by Neighbour
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  • 4 replies
  • 0 kudos

Resolved! Reelz Channel

 Can Telus add Reelz Channel in Alberta (Calgary)?

gnd by Neighbour
  • 2019 Views
  • 1 replies
  • 0 kudos
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