Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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Missing Episodes in VOD Library

Hi folks. We know you're passionate about your favourite show(s) and rely on the VOD library to catch up on or re-watch your episodes. We recognize certain episodes may not be as ready as you are so we'd like to enlist your help in flagging them. Sho...

dru by Community Manager
  • 601 Views
  • 0 replies
  • 1 kudos

GOT Season 7?

Telus!! When will Game of Thrones Season 7 be available on "Crave-without-HBO"??? Season 8 is airing on "Crave-with-HBO" now!!!

kvwah by Friendly Neighbour
  • 5050 Views
  • 3 replies
  • 0 kudos

Resolved! PVR - recordings are blank

Came back after a few days away from home, had to reset all our boxes due to technical issues. Lost all of our scheduled recordings (eg what was supposed to record tonight didn’t). Also when trying to access older recordings (pre-reset), it plays but...

Unable to login to Crave or Optik tv website

Hi there, We subscribed to Crave and now want to watch GOT away from our home. We are unable to login on Crave or Optik tv website. Please help

Etalon by Neighbour
  • 12757 Views
  • 13 replies
  • 0 kudos

Resolved! Can’t get the 4K tv box to use ethernet

I can’t seemed to get my new 4K optiv tv box to use the Ethernet connection instead of using wifi. Tried watching Netflix app on it... and it was so slow!!! I looked into the systems menu and there’s no way for me to default the box to Ethernet and n...

WWE Network with Pik TV

Hello I recently signed up for Pik TV and chose to subscribe to the WWE Network. I am trying to link my WWE account with my TELUS account but it seems like it requires an Optik TV account which I don't have. The instructions to set up an Optik TV acc...

SH by Just Moved In
  • 1931 Views
  • 3 replies
  • 0 kudos

Optik poor dark scene picture from broadcast channels on 4k box

I read about a bunch of issues in 2016, but nothing recently. I bought a new 4k TV (and new high-speed HDMI cable) to connect to a Optik 4k box. I have Internet 75, ethernet connected to TV, The Telus box is connected to internet with dual phone line...

Resolved! Telus optik tv box reset

So I recently moved my Optik PVR box upstairs and when I set it up it kept getting stuck on "your telus optik tv box is initializing it'll only take a moment" I read somewhere on here then if you unplug it four times it does a soft reset. So I procee...

Kk1994 by Just Moved In
  • 5946 Views
  • 1 replies
  • 0 kudos

Can I use CIS330 digital box with pvr 7150?

I currently have 1 pvr (7150) and 3 digital box (7100). I would like to purchase a used cis 330 and use it in my kitchen. Would this box work with my existing setup? I just want to watch tv and don't really need pvr function. Thanks.

pc69 by Neighbour
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  • 8 replies
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Optik Tv App Issues

This seems to be an ongoing thing with this but I’m wondering if my issue is an easy fix? When I open the app it doesn’t show the option for live TV. As well, when I go into the On Demand section it’s blank. I can see my recordings but really can’t d...

Critter3 by Just Moved In
  • 2413 Views
  • 2 replies
  • 0 kudos