Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
Why has Telus become crap? They are losing customers? they are laying off staff. They are in the communication business but when you want to talk to a person it is all by web site and no customer service emails. The quality is going downhill. I have ...
Our recordings that we “taped” from Magnolia disappeared from our cloud drive after Magnolia (and a few other channels) were dropped on January 1. Yes, we understand that this is due to a Corus Entertainment licensing change, but Telus should be hand...
Why is this on my account on telus tv plus on my phone but this game is blacked out on my optic box but payed for
When trying to manage my Optik them packs online i get a "Something went wrong refresh or try again later" on the app and on my computer I get "to manage your current package please call". I became a customer late November 2024 and nothing other than...
WTF!Only 2 renovation channels out of the hundreds they carry and Telus drops the one I watch the most: Magnolia NetworkNot impressed at all
Hi, I have the new Telus TV+ with the Android boxes. I recently redeemed my Telus rewards for a 5 pack of coupons for On Demand movies.In the old system, I could view my coupons (including expiry dates) in the Deals and Coupons section.In the new sys...
I logged into my account, then under profile to view my current contract. Sept 2023 to Sept 2025Well, I was surprised to see multiple changes, twice 3 days in one month. I see that my home phone as part of the bundle has a $2 increase. I see three en...
Where is it?
When I log into TelusTV, "My Subscribed Channels" guide is very different from my Optik TV guide. Lots of channels that show up on MyTelus don't even appear on my Optik guide. I've attached pictures for reference.
I find it very frustrating that the new ctc channels logos stay on all the time distracting and sometimes blocking viewer details... what makes it worse is that they disappear for commercials take the logos off the shows i will be switching my theme ...
