Optik TV & Pik TV
The best way to ask or contribute to questions about TELUS Optik TV and/or Pik TV.
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Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.

1486 Posts


Discuss and ask questions about TELUS Pik TV.

306 Posts

Latest topics in Optik TV & Pik TV

Ethernet connection

Do I need to change a setting for my Telus box to accommodate Ethernet or just hook up the cable

Janzep by Neighbour
  • 3 replies
  • 0 kudos

PVR has green blinking Link light

Hi! My PVR is suddenly stuck on the initializing screen and the green link light is blinking. Not sure what to do here because Connect is saying everything is fine and there’s no troubleshoot options related to this issue. It’s connected through Ethe...

LFBS by Neighbour
  • 2 replies
  • 0 kudos

TV and Internet

Whenever I watch tv, the internet cuts out (and often). The Network Access Hub shows the “red light of death”. I’m currently trying to watch a program and it has tripped out 6 times in 30 minutes. So basically the tv is unwatchable. And often I’ll be...

customer service

no network on some channels for days , no update never offer compensation due to lack of service/connection on channelsservice charges keep going up but service/ support go to the other direction,company first instead of providing better customer ser...

Chinese channels 2801 and 2802 not working?

The channels are down for more than 12 hours. Is this normal? I just subscribed to Optik TV and the chinese package, got the box on Tuesday and Thursday can't watch it since afternoon. If this happens often, I'd better cancel the service while I'm st...

Chibiko by Friendly Neighbour
  • 17 replies
  • 1 kudos

Moved addresses, trying to get Optik TV in my new basement unit

Moved to a new address in North Van, only a few blocks away on July 1st. Initially had a Telus rep come by on June 30th, located the fibre optic box on the garage wall, but he mentioned he needed to also access the inside of the garage but their were...

UDON by Friendly Neighbour
  • 5 replies
  • 0 kudos

Telus Tv+ doesn't work anymore on any platform for my account

Hello,I have been with Telus TV from the very beginning in 2010. Back then it was $10 a month promo for their subscription. One of the best features that came out was Optik Tv on the go. With this, I could watch live TV on my smartphone when I was aw...

docchizz by Friendly Neighbour
  • 16 replies
  • 0 kudos

TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 129 replies
  • 5 kudos

TELUS TV+ Remote AV Receiver Power Control

Hi, new to TELUS TV+. So far so good. I got the remote to control my Sony TV and change the volume on my Pioneer av receiver. When I hit the power button on the remote, the TV shura off, but not the av receiver. Is there a way to fix/program this?

MikeyR by Neighbour
  • 7 replies
  • 0 kudos
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