Optik TV & Pik TV
The best way to ask or contribute to questions about TELUS Optik TV and/or Pik TV.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Browse the Community


Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.

1875 Posts


Discuss and ask questions about TELUS Pik TV.

370 Posts

Latest topics in Optik TV & Pik TV

Transferred From Shaw

I just switched over to Telus from Shaw. I wasn't aware that the cable box would be an android tv box. I hate the layout of the home screen, I hate having to allow/deny location, ad tracking, microphone, etc. No, I dont want to sign into my Google ac...

TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Apple TV not Working?

Hi when I select the Telus App on Apple TV it opens and then immediately closes (undoing new system with recordings). This happens with all my Apple TV’s and I have deleted the App and reinstalled it with the same result. I am on the latest Apple TV ...

Advice on how to fix Optik TV signal

My optik TV keeps pixelating or artifacting, and I am running out of ideas on what to do. I have detailed what I have done, and more details below. Attached is also a youtube link showing the glitching in effectGlitching Video: https://youtu.be/swjph...

optik tv setup image.png
Iv4n by Just Moved In
  • 5 replies
  • 0 kudos

Favorite channels

I finally got the ability to choose favorite channels from my subscribed channels. GREAT right.However, my wife does not know that after you turn it off and back on again you have to again and again choose favorite as it defaults to subscribed. Also ...

Rocky3 by Ambassador
  • 4 replies
  • 1 kudos

TelusTV-21T Cloud recording playback freezing

I've noticed recently that cloud recording playback will freeze intermittently for about 1 second, just enough to miss that vital piece of dialogue. Happens maybe 5-10 times per hour during playback. It happens on multiple channels and programs. If I...

MrSL by Ambassador
  • 1 replies
  • 0 kudos

Recordings Red Circle 🔴

This should a pinned thread for everyone to keep adding too since it seems to be another ongoing issue with recording flaws.Here is the list of shows currently showing in my recordings that have a Red Circle beside it and haven't gone away in over a ...

RobG3987 by Advocate
  • 27 replies
  • 0 kudos

Is picture quality better with the new Telus+

I've been subscribing to PikTV for years using an Apple TV and the Telus app (formerly the PikTV app). Since they rolled out the new Telus+ app I've noticed that the picture quality is horrible. This is particularly true of the TSN channels. My contr...

rcrh by Organizer
  • 2 replies
  • 0 kudos

Optik hardware vs Apple TV app

Can anyone comment on the picture quality difference between watching on Telus' hardware versus using the Apple TV app?I'm about to move from PikTV to Optik Core and am wondering if there's an advantage to using their hardware. I'd rather just contin...

rcrh by Organizer
  • 4 replies
  • 0 kudos
Friendliest neighbours
Getting started

This is a safe space to share your feedback, ask for help and answer questions. Check out these helpful links to familiarize yourself with the community and some of its members.