Optik TV & Pik TV
The best way to ask or contribute to questions about TELUS Optik TV and/or Pik TV.
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Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.

1781 Posts


Discuss and ask questions about TELUS Pik TV.

366 Posts

Latest topics in Optik TV & Pik TV

Telus slim line remote

My remote just stopped working so I changed the batteries. Put the remote down for 1/2 hr and when I picked it up it was hot to the touch around the battery compartment. I removed the batteries, and they were red hot, so hot I burnt my hand on them. ...

Resolved! CRTC new streaming rules and Optik TV

Since Optik TV (and Bell's Fibe Tv and Rogers ignite) are for all practical purposes streaming services, does the CRTC new rules on streaming services apply to them?

Kent2 by Coach
  • 5 replies
  • 0 kudos

Set top box and Samsung TV

I am having a heck of a time trying to keep the TV settings. TV tends to turn off by itself at inconsisten intervals; closed caption comes on and goes off frequently. This morning I tried to turn the TV on but when i powered up the set top box the TV...

TJP_04 by Neighbour
  • 5 replies
  • 0 kudos

Missing Episode

Telus recently published The Traitors, Australia, Season 2 on Crave. Episode 9 is missing. The season is 9 episodes. 8 are showing and the final episode (9) is missing.

Resolved! Stephen Colbert

The Colbert Show is finally back on the air but it's not on until 12:00 AM now which sucks. Other than recording the show and watching it the next day which also sucks, is there a way to watch it early with some sort of TIME SHIFT from a channel from...

jege41 by Friendly Neighbour
  • 4 replies
  • 0 kudos

A very frustrated customer

I have been a Telus subscriber since April. I am using the new Optik TV box and identified the following issues in July that are still not resolved: One issue I have is watching a live sports event and not being able to rewind in a conventional way t...

Guide does not show “Last Week Tonight”

Just wondering why the show “Last Week Tonight with John Oliver” is not showing up in the guide. It should be on Sundays at 11 PM. I would like to record this show as the newest episode is not showing up in the On Demand section either.

DAMc by Just Moved In
  • 4 replies
  • 0 kudos

Resolved! TELUS TV User Experience Research Group

***Application closed on October 4th*** Dearest Neighbours, Since the launch of the new Optik TV service through the TELUS TV+ platform, we’ve been working hard at implementing your valuable feedback! We’ve gotten to know some of you through this for...

Sony Bravia TV remote - TELUS controls don't work??

I just got a nice 2023 Sony Bravia XR-55A80L, and duly followed its instructions to setup my Telus box (technicolor IPV5050), that also worked fine with my previous Sony Bravia.My new Sony remote works fine for everything, EXCEPT for "TELUS controls"...

ron9 by Just Moved In
  • 1 replies
  • 0 kudos
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