Optik TV & Pik TV
The best way to ask or contribute to questions about TELUS Optik TV and/or Pik TV.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Browse the Community


Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.

1417 Posts


Discuss and ask questions about TELUS Pik TV.

312 Posts

Latest topics in Optik TV & Pik TV

Can't cancel my Optik

Suddenly I am being charged $200 for TV and I don't even want it. I tried to cancel but they make it impossible. I am soooooo pisssed off!! They sent me to support on the phone 4 times and every time I waited for 15 minutes and then they hung up!!@ I...

Bob6 by Just Moved In
  • 2 replies
  • 0 kudos

Resolved! Optik TV

When I set up a Telus account for my new home I was offered Telus Optik TV. I told the person I did not want it because I don’t have a TV. He offered it in a deal and assured me that I could watch it through my computer. Now I receive the TV Digital ...

kc95 by Neighbour
  • 7 replies
  • 0 kudos

FOX Business Channel /France 24 on Rogers

With Shaw now under Rogers ownership. Is Telus planning on adding FOX Business and France 24 to the lineup to keep up with the competition? I see that Rogers is slowly adding channels that Telus does not currently provide.

EJ44 by Organizer
  • 1 replies
  • 0 kudos


This is for the TelusTV-21T cloud recording STB. Great start to the year Telus... I have had this error at least 3 times now when trying to playback a recording. Latest and current error is for Showcase CH301 recording dated Jan 12. 'Unwanted' S1:E2....

MrSL by Leader
  • 13 replies
  • 0 kudos

Charge for recording

I recently switched from Shaw to Telus Optik TV. I've been unable to record. Customer service informs me that there is a $10/month charge for recording. Really???? This does not make any sense. And how come I was not informed of this when I made the ...

Rosario by Just Moved In
  • 2 replies
  • 0 kudos

CNN International

Hi, could you please explain why CNN International isn't available at least in full HD resolution? Watching it in standard definition on a 4K TV screen is quite bothersome, especially with pixelated text. It's disappointing considering the Telus tech...

Tekkie by Just Moved In
  • 2 replies
  • 1 kudos

Telus TV+ with Live Channels (Sony Android TV)

Has anyone managed to get the Telus TV+ app to work with the Live Channels app on Android TV? And if so, did the guide work?On my Sony Bravia XBR-75X900F I have both working, but when I go to Settings -> Watching TV -> Channels -> Streaming Channels ...

Gadzuk by Organizer
  • 4 replies
  • 0 kudos

Tv+ profiles

Turned on the TV and the profile option was gone lost recordings. How do I get it back?

Wratchford by Friendly Neighbour
  • 13 replies
  • 0 kudos
Friendliest neighbours
Getting started

This is a safe space to share your feedback, ask for help and answer questions. Check out these helpful links to familiarize yourself with the community and some of its members.