TELUS Neighbourhood

TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

6 months with TelusTV-21T – Basic system Improvements?

Just concentrating on the really basic expectations I think every user would expect from a ‘TV Guide’ & a ‘Recording’ perspective for paying customers. This is for the TelusTV-21T STB with cloud recording. I’m now 6 months in and how many improvement...

Recording retention and adding time...

why can't I post? The requested URL was rejected. Please consult with your administrator.Your support ID is: 2706771287811005177

Sports - Golf, not always adding additonal hour to (New) recordings...

So the additional hour that was supposed to be added automatically to 'New' programs on the Golf Channel: CH925 doesn't always work... Last instance today CH925: 09:00-11:30 PGA Tour of Champions failed to add extra time! What is going on??? Of cours...

Missing On Demand Episodes - Rubble and Crew

S1E17 aired today but On Demand only has E1 to E10 available. Missing E11 to E17 @A-B

Cancel tv service

Bachelor in Paradise

Episode 9 aired 2 days ago, and it still not in On Demand. Can you please add it.

Telus Optik tv guide error for ch 716 Travel XP

Every time there is a time change (twice a year), there is a subsequent error in the Telus optik tv guide for one channel in particular. Currently, after the return to standard time, the schedule for the Travel XP channel 716 is out by one hour. This...

Do you not want my business?

I am currently a Shaw/Rogers customer. I have TV/Intenet/Home Phone service. My hardware is reaching end of life and I need to upgrade.I called you today because I noticed you still had Black Friday deals for new customers.I spoke to an agent a few m...

Advice on how to fix Optik TV signal

My optik TV keeps pixelating or artifacting, and I am running out of ideas on what to do. I have detailed what I have done, and more details below. Attached is also a youtube link showing the glitching in effectGlitching Video: https://youtu.be/swjph...