Optik TV & Pik TV
The best way to ask or contribute to questions about TELUS Optik TV and/or Pik TV.
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OptikTV

Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.

1431 Posts

PikTV

Discuss and ask questions about TELUS Pik TV.

313 Posts

Latest topics in Optik TV & Pik TV

15% increase - Telus breach of internet and TV contract

I signed a 2-year contract for internet and TV. A contract is a binding agreement between two parties - Party 1 is Telus, party 2 is the customer. The contract consists of a term (2 years) and a monthly fixed cost. The PURPOSE of entering into a cont...

Nover by Just Moved In
  • 217 Views
  • 5 replies
  • 0 kudos

Series recordings disappear

Hi!I have noticed on several occasions the constant disappearance of series that are scheduled for recording, when it records the show afterward it disappears in the scheduled for the following week and then you have to keep reprogramming every show ...

Dannyman by Neighbour
  • 149 Views
  • 4 replies
  • 0 kudos

TV in BC Long-term Care home

Have spoken with an agent and a supervisor trying to arrange TV service for my mother who just went in to long-term care. They keep telling me I need to order internet and Optik TV for her. This is crazy! A partially paralysed 85 year old does not re...

DGC1 by Neighbour
  • 211 Views
  • 6 replies
  • 0 kudos

Apple lightning to hdmi adapter

Playback error everytime I hook up my Apple lightning to hdmi, to watch Telus plus app, never used to happen. Can watch Netflix, prime and YouTube. Telus support says it’s Apple faults and Apple says it’s Telus. Anyone have the same problem?

Furcoat by Just Moved In
  • 50 Views
  • 1 replies
  • 0 kudos

Guide issues

Is there a way to either stop the info from changing or at least slow it down when I am in the guide mode. I select a show and try and read the info and within a few seconds it jumps to the next screen, what a pain.

Interesting New Theme Pack Option

I really wish that Telus did a better job of notifying their customers about stuff like this but I just found out about a new theme pack being offered by Telus. I was just going through my channels yesterday and noticed that something was now on chan...

PVR fast forward problem

Lately when I was watching a recorded program and tried to fast forward, at certain point during the fast forward, it just jumped right back to the beginning. Now the recording would not go past that point. I contacted service, all they did was reset...

TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 13447 Views
  • 110 replies
  • 3 kudos

Telusplus online On demand Pause

Hello! While watching any show on demand online through the telusplus site if you click pause during an episode then leave it for a while when you come back to the site and try to resume the episode it makes you watch the entire thing again. As fast ...

jcro by Neighbour
  • 110 Views
  • 5 replies
  • 0 kudos

Resolved! Android TV Box vs Older UIW4001 Box - Channels Missing

I recently upgraded one of my older Telus tv/pvr boxes with the new Android digital box. When compared to the older box upstairs, there are a few channels that do not appear on the Android tv channel line up and show as not subscribed.For example, BB...

Bullitt by Friendly Neighbour
  • 97 Views
  • 2 replies
  • 0 kudos
Friendliest neighbours
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