Optik TV & Pik TV
The best way to ask or contribute to questions about TELUS Optik TV and/or Pik TV.
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OptikTV

Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.

1476 Posts

PikTV

Discuss and ask questions about TELUS Pik TV.

317 Posts

Latest topics in Optik TV & Pik TV

TelusTV-21T remote programming

My TelusTV-21T remote doesn’t detect my samsung frame tv UN65LS03N. It tries 3 different codes which don’t work. I’ve tried universal learning remotes, but they don’t work with the 21T. Very frustrating!

rSquared by Just Moved In
  • 53 Views
  • 2 replies
  • 0 kudos

TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 19180 Views
  • 118 replies
  • 5 kudos

Problem acquiring license error: 0x80000002 for Crave Content

I'm receiving the Problem acquiring license error: 0x80000002 for any Crave content on Demand. It's working on my main box, but does not work on my wireless box. Can someone please advice how to resolve? This problem has been ongoing since we've gott...

Sea2Sky by Just Moved In
  • 21 Views
  • 0 replies
  • 0 kudos

Live Sports

Why are live sports not really “live” and is a good minute behind ?I just got the new Telus box and I never ran into this problem when I had the older boxes ? Watching the football game and I compared it to my DAZN stream and DAZN was ahead of my “li...

Franklyn by Just Moved In
  • 2980 Views
  • 20 replies
  • 1 kudos

Resolved! Recording time

We just switched from Shaw to Telus .My neighbor has had Telus for a year or more and he showed me the features that helped me be comfortable with switching to Telus.Telus set us up with Optic TV+.This is supposedly an upgrade to the system my neighb...

BigAl2 by Friendly Neighbour
  • 892 Views
  • 12 replies
  • 0 kudos

Telus TV+ on Chromecast with Google TV not playing video

Hi,I just got Optik TV and installed the Telus TV+ App on my Chromecast with Google TV and it won't play anything. I have tried Live TV, On Demand, and from the Guide and it always loads for 1 minute and then gives me error code ERR_PLAYER_P001. Othe...

RS2 by Just Moved In
  • 190 Views
  • 3 replies
  • 0 kudos

Optic Recordings

For the past week, none of my scheduled recordings have been recorded. I've done every reset possible and still will not record any programs. Been on hold with support forever, you should seriously have a call back feature.

dwils72 by Just Moved In
  • 122 Views
  • 2 replies
  • 0 kudos

Resolved! DTOUR channel

Hi I'm new to this new telus setup. I've had it since January and have been wanting to get the DTOUR channel. It shows up on my guide with a key saying it's not part of my channels but when I go to add it, it's nowhere to be found on the website. Do ...

AzlynK19 by Neighbour
  • 160 Views
  • 4 replies
  • 0 kudos

Global TV app, channels not available

I got the Global TV app to watch on demand shows on HGTVBut when I sign in using my telus credentials, it says "based on my tv package, I have access to global and global news only".Why is this? Because the global tv app says this:Watch Global, HGTV,...

Watching Live Sports

I recently got the new Telus digital Bluetooth box and while I'm watching sports I have noticed it was behind "live". Is there a reason for this ?Watching the hockey game and I get a text from someone who has the old telus box about a play and he is ...

Friendliest neighbours
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