10-05-2023 12:00 AM
10-05-2023 04:17 PM
Are you referring to the logo in the guide or the watermark while watching TV?
10-05-2023 05:49 PM
10-05-2023 05:53 PM
Thanks for confirming. And just so that we're on the same page, is the independent channel you're referring to KSTW?
10-05-2023 06:00 PM
10-05-2023 06:41 PM - edited 10-05-2023 06:43 PM
The CW is the station name for channel 143 while KTSW is the local (Seattle) affiliate name. I'll take this away to see if it's still accurate.
10-07-2023 02:57 AM
The guide still displays CW whereas the screen shows Seattle KSTW.
KSTW is no longer part of CW, I think that is the point being made that even minor corrections are not made to Optik TV
Effective Sept. 1, Paramount Global-owned KSTW disaffiliated from The CW and went fully independent with no network affiliation.
October
Hi @EJ44, the guide information is shared with TELUS through a vendor, meaning we do not have direct control. A ticket has been submitted to have this updated, thank you for flagging it!
October
Hi, The channel 143 logo has been updated. Thanks for flagging
April - last edited April
This still hasn't been fixed 6 months later.
This still shows up as the CW Seattle on the Optik STB guide, despite it no longer being an affiliate
April
I think it may be dependent on which STB you have. @Alister which set top box do you have?
I have the old Cisco PVR and it shows the CW logo in the guide for 143. The newer box shows the Seattle11 logo instead, as does the Telus TV+ app.
April - last edited April
Yeah, i have the older PVR too. Unfortunate it isn't fixed, it's a bit misleading!
:edit: and interestingly. When I'm signed into the app, it shows as the CW. But when I'm not signed on, it shows as Seattle11.
April
Great, now there are 3 guides. I had previously asked why the guide at home TV and the guide online away from home are not the same guide. Now you found a third guide that non subscribers can see. No wonder IT people have a full time job.
May
May
I'll have Kate flag this as well. Be sure to let us know if there's ever anything wrong with the actual channel/programming as well.
May
Hello, I flagged this to the team and changes have been made. Can you please let us know if there are further discrepancies?
May
Hi Kate - I have the old 4K box and both KSTW ( channel 143 ) and WGN ( channel 285 ) still have the CW logo showing in the Channel Listings.
June
Hi Kate - just to let you that I am still seeing the CW logo in the guide listings for KSTW ( channel 143 in Vancouver ) and WGN ( channel 285 ).
June
Hard to imagine improvements when the simple stuff does not get done.
June
Just noticed that the logos for both KSTW ( now showing Seattle11 ) and WGN ( now showing WGN 9 ) have been updated in the guide listings on the Optik 4K box. 👍
June
Ah, I flagged it to our team a couple of weeks ago. I'm glad the change finally went through for the 4K boxes. Thanks again for flagging.