My Home Account
Forum discussion about TELUS Home Services plans and accounts.
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Installation

Good day. I am getting my internet and TV installed on the 27 Dec and I remember last time, four years ago, Telus had a hard time finding my home cable. After many delays, I decided to go to Shaw. I have now decided to give Telus another try but I am...

Resolved! Deceased payees

Both individuals who have had their names on the Telus bills are deceased since 2019. The executor refuses to put their name on the bill. If the bill is not paid, how would Telus know who to contact? Is it legal for the executor to refuse to convert ...

BC3 by Neighbour
  • 11001 Views
  • 6 replies
  • 0 kudos

Hired for Telus AI Community but can't access OneLogin

I was hired for the position of US Rater (part of the Telus AI Community). While I can log in to the "Candidate Home", through which I submitted my I-9 and accepted all the pre employment documents, I cannot log into OneLogin. It appears an account w...

jzjac515 by Neighbour
  • 6284 Views
  • 2 replies
  • 0 kudos

no tv deliverd

ordered telus sep1 and still no 4k tv deliverd no tracking # pls help 

notvsent by Helpful Neighbour
  • 1584 Views
  • 1 replies
  • 0 kudos

Stopping billings for services canceled in July

Cannot believe this but I have again received a billing for home services in a homecwe moved out of July 30th. Tired of calling service personnel only to achieve nothing! I want to stop these billings and recoup payments made by autopay for August an...

mmtrembl by Neighbour
  • 4239 Views
  • 4 replies
  • 0 kudos

Resolved! Viewing Call Control on my account

I cannot view the Call Control information on my account. The message on the page reads: Looks like something went wrong. Please try again later. It's been two weeks since I've been trying to access the Call Control information.

QC_hill by Neighbour
  • 13754 Views
  • 3 replies
  • 0 kudos

Aggressive upsell calls

Last week I got a call on behalf of Telus to sell me on some kind of online privacy/security protection service. I listened to the salesman's pitch, then told him I didn't feel I needed the product and wasn't interested. He absolutely wouldn't take n...

spires by Neighbour
  • 3067 Views
  • 2 replies
  • 0 kudos

Resolved! Cancelled Service

Hi,Cancelled Telus three weeks ago. Have no confirmation email and was not sent any information on how to return my equipment. But right away my Telus app has no linked equipment.

RayJay83 by Neighbour
  • 3687 Views
  • 1 replies
  • 1 kudos