My Home Account
Forum discussion about TELUS Home Services plans and accounts.
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How do you get ahold of a telus agent?

I have been calling since July 1st and every time it advices there is longer than a 45 minute wait? There is no option for callback, I have on 2 occasions waited over an hour with no answer. I even tried contacting via online chat, it took 25 minutes...

account number error on new sign in page???

You need to FIX the new accounts page! When I look at my account number it DOES not add the last digit of my account number which is NECESSARY for bill payments to my bank! This has cost me due to late payments!!! Money has not been coming out of my ...

Trellaine by Just Moved In
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hi

5 weeks ago i called to see if i could get disconnected for the month i was going on vacation i was told that you would'nt disconnect my services but i would have to pay for the month , i received a bill for the month i was gone i tryt many times to ...

How to set up more than one "favorite" list?

I have just had my cable and internet installed but have a problem with setting up more than one. I have set up a favorites list for myself. However I am having trouble setting up another favorite list under my wife's name. Am I just over looking som...

DennisQ by Neighbour
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Resolved! PVR not working

I am getting the following messages on my Telus Optik TV: When trying to access recordings: "Recordings list is unavailable. Make sure this digital box and the PVR are connected to the network." When trying to pause/rewind/skip a program: "The PVR is...

tsmith21 by Just Moved In
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I was referred here for my feedback- really?

Not sure why but I was referred to the "neighbourhood" for my feedback. I tired to use online chat this morning to sort out a billing issue and they weren't able to help me. My installer for my optik tv said my wireless box would be complimentary due...

Resolved! Can I report a Home Account payment online?

I noticed three Forum questions where customers asked if you can report a payment online, and the answer was that it must be done by phone or chat. So does this form not work anymore? https://www.telus.com/reportpayment/prepareReportPayment.doIs this...