My Home Account
Forum discussion about TELUS Home Services plans and accounts.
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ringing and knocking on my door

Hi. I was very displeased when a door to door sales rep from Telus rang and knocked at my door yesterday and today December 21st. I have a NO SOLICITING sign on my window. When I answered the door tonight the rep said that it is Telus’ policy to ring...

Debbie4 by Just Moved In
  • 2 replies
  • 0 kudos

My 24 month contract has been closed no explanation

I called Telus in Nov.15 2019 and asked if I could stop my service while we visit our sick mother for three months.They said (Telus customer support) that just disconnect your router and boxes and there would be no charge.Now it seems my 24 month int...

Rewards page

Is it just me or does the Reward Page list things in a vertical manner ? Makes it really hard to read ..I usually give up after a few minutes. Please,,,list rewards horizontally like every other sight does, !!!

Resolved! picture gallery

Why do I get hundreds of game images when I download pictures from my phone to my computer?

dallas by Just Moved In
  • 1 replies
  • 0 kudos

Senior's Rate? Minimal use Account Rate?

Telus Internet minimal-use seniors (over 60) rate account option.Not every one streams, uploads and down loads!When will senior's needs be recognized at Telus account department with their own rate that is fair?

Beaners by Just Moved In
  • 1 replies
  • 2 kudos

Rate increase despite contract?

I noticed my bill jumped $10 this month despite the fact that I am supposed to be locked in for 24 months to a plan. I thought when you lock in for a term contract, the prices aren't supposed to change for the term of the contract. Can anyone clarify...

Driel by Just Moved In
  • 5 replies
  • 0 kudos

Scam Survey

Hey people. Just a friendly head's up. I was over on the Telus web site and it asked me if I wanted to do a survey when I was done. Meh... why not. Typical Telus satisfaction survey. Then a bit later I was on a slightly sketchy web site and downloade...

Darkbob by Organizer
  • 2 replies
  • 0 kudos

Cut cost

Cut cost for minimum users I use less than 1 gigabit a month not much use of phone at all no downloading no uploading and I pay 75 mth to much

Mitch1 by Just Moved In
  • 1 replies
  • 0 kudos

unresponsed employee

A telus employee, Geoff Ehresman was around my neighbourhood (3000 block East 49 Avenue, Vancouver) last week, he came into my house twice and got my information (driver license and credit card) said that to help me get a corporate data plan for my s...

TracySo by Just Moved In
  • 12 replies
  • 0 kudos

Resolved! Rewards

Why did Telus remove Amazon and iTunes gift cards? It was nice getting a little 'gift' now and then. Now, however, the only things left in the program are contests, which have no value unless you (unlikely) win, or donations to charitues. I already g...

Joey2 by Just Moved In
  • 18 replies
  • 2 kudos