Despite TELUS saying that nothing would change (i.e. service and rates) after the installation of PureFibre, they neglected to state that the actual billing would change. It took a while to sort out this but basically rates shot up, under the new billing system. I am under contract so the "fix" was to just add discounts so that my net billing remained the same. Fast forward to contract renewal time and I spent 45 minutes on the phone just to have the representative give me his "best" offer of a 36% increase. This is for three services: TV, internet and home phone. I am wondering if others have recently renewed (post-PureFibre installation) and if anybody has been able to secure a reasonable rate. I spoke with "TELUS Loyalty" but it seems that everything is outsourced to the Philippines and pretty sure that they couldn't give a hoot about "loyalty".