My $3 Rate Plan SD did not renew as I did not have enough in my balance. I have had a Telus prepaid account for many many years and was grandfathered into this plan. I have now topped up, but there is no place to choose the $3 Rate Plan SD option. I have tried Telus Assist, account page online, voice call. I have asked for the option to pay from my credit card each month, but am told I can only pay from the balance. Restrictions on the method of payment seem arbitrary to me and cause problems that are unnecessary.
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