I have been a Telus customer for many many years and then decided to bundle - Internet, TV and home phone. Recently I renewed the services and the loyalty team sent me the contract listing the fees to pay for the next 2 years. As per my understanding with the conversation with the agent that is the amount that I would be charged. I received my first bill, and on top of the promised rates there was an additional fees for network fees adding some $5.00 to the total.
I called the Billing services and the technician told me that was a normal charge but I was not charged in my previous 2 years.
Just wanted to ask the other fellow Telus users if you are also charged the network usage fee on top of the fees agreed in your contract.