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Telus customer used my email address to sign up

Doug_M
Neighbour

For several months now I've been getting emails from Telus for a customer other than myself. He has the same last name but is no relation and must have just given Telus what he thought was a fake email address as his account went delinquent immediately after the first billing period.  Now his account is closed and he owes Telus $556.89.

 

When this first started happening (getting these annoying emails when I'm not a Telus customer) I looked for a way to contact Telus other than waiting on the phone.  The chat bot is wholly useless.

 

So if an employee is reading this, the delinquent a-hole using my email address is <edited by Mod>.  The iCloud email address he signed up with is mine, not his.  I don't know Janson, we're not related and don't even live in the same province.  Please remove that email address from his account.

1 REPLY 1

FuzzyLogic
Community Power User
Community Power User

You will likely need to call Telus to get this sorted out. Here is some additional contact info:

 

Report a problem regarding fraud and spam - Security | TELUS


Just a long time customer hoping to help.