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Register to My TELUS

phyleas777
Neighbour

Hello, 

As some other prospects mentioned, I have an issue with registering to My Telus Web (though I am already a client) and I will post my issue here since the support page is not helpful. 

After clicking on Register to My Telus and entering my email address:

phyleas777_0-1733958941795.png

So far, so good. After receiving the email and clicking on the registration link: 

phyleas777_1-1733959021653.png

Now, after entering my postal code, I get this page (which looks weird and not completely functional):

- top of page

phyleas777_2-1733959210429.png

- bottom of page

phyleas777_3-1733959243613.png

I enter and confirm my password; I choose my security question and enter the answer; I submit and...

nothing. No confirmation emails. None.

phyleas777_4-1733959466783.png

Could you please check this on your end and let me know how I can access my account? It would be really helpful.

Thanks for your support.

 

Best regards,

Philippe

5 REPLIES 5

TELUS_Support
Official Support Team
Official Support Team

Hi there, if you are already a customer, do you have a My Telus  account already set up? 


If our reply resolved your issue, please click on Accept as Solution to help others in the community.

I don't understand your question. Do you want to know if I have already applied for a service or if I have access to my account online? (which is the issue mentioned in my first post...)

Did you recently sign up for services? If so, has it been activate yet?


If our reply resolved your issue, please click on Accept as Solution to help others in the community.

Yes, I have. It's activated and working well at home. What should be the next step?

Thanks for the clarification. We'll send you a private message to collect some info and look into this for you. Please keep an eye on your inbox 🙂


If our reply resolved your issue, please click on Accept as Solution to help others in the community.

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