Register to My TELUS
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Wednesday
Hello,
As some other prospects mentioned, I have an issue with registering to My Telus Web (though I am already a client) and I will post my issue here since the support page is not helpful.
After clicking on Register to My Telus and entering my email address:
So far, so good. After receiving the email and clicking on the registration link:
Now, after entering my postal code, I get this page (which looks weird and not completely functional):
- top of page
- bottom of page
I enter and confirm my password; I choose my security question and enter the answer; I submit and...
nothing. No confirmation emails. None.
Could you please check this on your end and let me know how I can access my account? It would be really helpful.
Thanks for your support.
Best regards,
Philippe
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Thursday
Hi there, if you are already a customer, do you have a My Telus account already set up?
If our reply resolved your issue, please click on Accept as Solution to help others in the community.
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yesterday
I don't understand your question. Do you want to know if I have already applied for a service or if I have access to my account online? (which is the issue mentioned in my first post...)
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yesterday
Did you recently sign up for services? If so, has it been activate yet?
If our reply resolved your issue, please click on Accept as Solution to help others in the community.
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yesterday
Yes, I have. It's activated and working well at home. What should be the next step?
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yesterday
Thanks for the clarification. We'll send you a private message to collect some info and look into this for you. Please keep an eye on your inbox 🙂
If our reply resolved your issue, please click on Accept as Solution to help others in the community.