Forum Discussion
Telus Offer Doesn’t Register in Commerce Platform
Telus made me an offer of a bill credit and waiver of remaining device balance if I renew for iPhone 16 series phone. But, when I try to order the phone, it wants me to pay the device balance and no mention of a bill credit. I’m scared to pull the trigger since it means I’ll probably have to waste 3 hours of time later trying to fight to gain the offer. Anyone else experience this?
4 Replies
TELUS_SupportOfficial Support Team
Hello Bigl, can you tell us how the original offer was done? Was is it with a loyalty agent over the phone? Thanks!
It was via the app, and now, today, the offer has been made again by a text. It says for 16 series, except 16e, so I assume it’s available on the 16 pro max. Maybe the idea is that I have to pay the remaining device balance and then I will get a bill credit later? Thanks in advance.
- TELUS_Support
Hello BigJ, it's possible but we can't be 100% here since don't have access to the offer in question and your account. We'll send you a private message in order to assist you, thanks!
