My Home Account
Forum discussion about TELUS Home Services plans and accounts.
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Wasn’t able to complete account registration

I keep using virtual assistant to register My Telus account but I didn’t receive any verification code in email or phone. I only received an email asking me to fill in my phone number to complete account registration but it has never been successful

Cancelling my contract

I am selling my home, but not buying another. What do i do with the boxes for my Telus system?

Laa2022 by Neighbour
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  • 1 replies
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Over charged

I am new to forum.So in February I contacted Loyalty department because I was planning on leaving Telus for Lightspeed internet. Reason I needed to lower my monthly bills and Lightspeed has some better prices then Telus. After seeing if Telus was wil...

AGH by Neighbour
  • 2188 Views
  • 1 replies
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Problem with MyTelus app.

I have had this issue going on 2 months now. I can log into the app, but I cannot access the “Optik TV” menu in the app. It says “There seems to be a problem. Please try again”. I have, multiple times.When I first called in, I was told they were upgr...

Zman2k2 by Leader
  • 4326 Views
  • 6 replies
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Resolved! [Megathread] TELUS Rewards

Looking for info about our TELUS Rewards program? You've come to the right thread. You'll find your answers here, but if you don't...feel free to ask your own question for our community to answer! From Winners and Uber gift cards, to brand new electr...

A-B by Community Manager
  • 99822 Views
  • 100 replies
  • 4 kudos

home service contract renewal

Hello,My 2 year service agreement will be expired next month and I am wondering if I will be automatically switched to the monthly regular service and get another 2 year service agreement with a different price? It seems that I can pick up a bundle p...

KGrace by Neighbour
  • 12251 Views
  • 3 replies
  • 0 kudos

Lawn and Driveway Restoration (Winter Edition)

Hey all, it's that time of year when the ground is frozen which means we need to pause our restoration efforts! This winter, TELUS PureFibre isn’t going anywhere, but we are wrapping up any existing construction to our fibre optic network until the g...

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Amyj by Moderator
  • 3029 Views
  • 0 replies
  • 4 kudos