My Home Account
Forum discussion about TELUS Home Services plans and accounts.
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Email self serve AWOL

Umm so as of right now My Account only shows a list of Email addresses and their associated identities there is no option to manage?

Resolved! Wifi

Does Telus provide a "porn free" wifi service? Is there also an "adult free" service for TV, meaning no adult option? If not, I feel these services should be offered by the viewers choice, and not come directly with the service.

Gemma by Just Moved In
  • 1 replies
  • 0 kudos

Frustration with My Account

I'm a new Telus customer with PureFibre 150/150 and Optik TV. Here are some real frustrations as a new customer:- PureFibre customers seem to have different support resources that are not well publicised- every time I use Chat I am told that I need t...

JJR by Organizer
  • 2 replies
  • 0 kudos

Resolved! Billing

Why am I still getting billed. I never signed a term contract. I havnt used any of the home services since October. All telus property was sent back in November. Yet I am confused to be billed $50 a month. How do I make it stop

Thepokey by Just Moved In
  • 2 replies
  • 1 kudos

myTELUS Homepage Top Stories and Weather

For the last few days the Top Stories and Weather widgets on the myTELUS homepage do not load. They were working fine before. I am using the Microsoft Edge browser. I have cleared my browser history, restarted the application and re-booted my PC. I h...

Geoff99 by Neighbour
  • 13 replies
  • 3 kudos

Resolved! Trouble making payments using on-line?

For three or four days I've had no luck trying to make a payment on both my mobile and home services accounts. Today, after no luck once again, I thought i would call 1-888-811-2323 and ask if there is a web site issue, as no one has responded to my ...

Skiddy by Advocate
  • 8 replies
  • 0 kudos

Mail server asks for password, a lot

For the past 2 weeks most of my email accounts are continuously going offline and asking for my password. I punch it in (it works fine) and it asks again within an hour or less. Mac OS. Anyone know why is happening?

Artink by Just Moved In
  • 3 replies
  • 0 kudos


How do I set my internet/optik tv on vacation mode?

Nancy1 by Just Moved In
  • 10 replies
  • 0 kudos

Access to online TV content for those of us who have no TV

I have no TV. I dropped my cable service years ago because all of my favourite shows were available online at the TV station websites. However, it is getting more and more difficult to follow any TV programming online because accessing online content...

gdyke by Just Moved In
  • 7 replies
  • 1 kudos