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Overcharged Mobile Bill

Hi,I’m currently living in Korea and haven’t used my phone at all, but my mobile bills for last month and this month are higher than usual. It seems I may have been overcharged for roaming services, which I did not use. This same issue happened last ...

Maria2 by • Organizer
  • 782 Views
  • 4 replies
  • 0 kudos

Billing error on my first bill

On April 26th I was contacted by Telus/Koodo proportional call by following sales representative. The deal was for all four family cell phone subscription for a flat fee of CAD$25 per line without any connection fees. This is a monthly bill of CAD$10...

Dimoo by • Neighbour
  • 1394 Views
  • 4 replies
  • 0 kudos

Why so hard to cancel

Dear Telus Customer Service, I am writing to formally request the immediate cancellation of two mobile lines on my Telus account . My recent experience attempting to cancel these lines on May 3 was frustrating and time-consuming. At 3:30 p.m., I visi...

Jadelv by • Neighbour
  • 970 Views
  • 1 replies
  • 0 kudos

Metcredit collection

I’m receiving emails from metcredit saying I’m owing 532$ to Telus, which I should pay them.They also say they were authorized to reduce the balance to 266 if I pay within 3 days.When I saw this I thought it was some kind of scam but after contact Te...

Processing

My order has said processed for 2 days now just wondering when it will ship? When do I get a tracking number? The “order tracking” online says my order number is invalid

Infuriated by Customer Service

I have never posted a piece of negative feedback online, as normally I feel it is not worth the effort. However, I have become so frustrated by the customer service approach at Telus that I feel the need to document it. This is not directed at people...

Resolved! Roaming in Mexico doesn't work

I'm on a roadtrip and my roaming worked fine in US and when I crossed the border to Mexico I received the "welcome to Mexico" message and the roaming worked good for about 1-2 hours, but then after that it stop working, I already checked the settings...

JuanNunez by • Friendly Neighbour
  • 1865 Views
  • 3 replies
  • 0 kudos
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