Mobility Devices
Discuss and/or ask questions about TELUS Mobility devices and equipment.
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defective device

I upgraded my device via the webstore, but received a defective device. The webstore team was going to replace it, but then emailed to tell me to take it to a telus store to repair. Three telus stores tell me they can not help because I purchased fro...

Rvee by Just Moved In
  • 3 replies
  • 0 kudos

Constantly charged for roaming without leaving the country.

My family has a cottage on the north shore of Lake Erie, approx 60 km across the USA to Dunkirk Pennsylvania.I _Constantly_ get "welcome to the USA" notices and charges of $12 per day, even though I haven't left Canada in probably twenty years. This ...

Roaming charges, haven't left the country in years.

As title says, I havent left Canada in at least 15 years. We have a cottage on the north shore of Lake erie. The lake is roughly 60KM across to the US at our location. Every weekend, I get "welcome to the USA!" notifications on my phone, and each tim...

eSim transfer

How to transfer eSim from iPhone to pixel 6 pro?

bdarrah by Just Moved In
  • 3 replies
  • 0 kudos

Resolved! loyalty

where do you find a contact information on loyalty program to out what they are willing to offer a 25year+ customer

md2sen by Just Moved In
  • 6 replies
  • 0 kudos

Overdue Bill

Hi. I have been receiving emails and texts stating that the bill associated with my account is overdue. When I go into my account there is no indication of previous missed bills or any overdue payments.I have downloaded all of my bills and gone throu...

mj666 by Just Moved In
  • 2 replies
  • 0 kudos

Sonim phones

I have just become a Telus prepaid customer. I want to replace my flip (non-smart) phone, a ZTE Cymbal 2, which has software which at times resembles a virus. The phone of interest which I see on the Telus site is the Sonim XP3. Despite Sonim describ...

Xenophon by Just Moved In
  • 2 replies
  • 0 kudos