Mobility Devices
Discuss and/or ask questions about TELUS Mobility devices and equipment.
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Resolved! SIM swap for prepaid phones

Hello. I need to swap my old regular SIM and after following the instructions to in the "How to Swap Your SIM Card Online" post I found that option is not available to me. Are prepaid customers not allowed to do this online or am I missing something?...

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jjr57 by Neighbour
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  • 3 replies
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Phone not ringing on telus callback

Hoping someone can help here. I booked a callback from Telus yesterday so I can discuss my internet plan. I went to great effort to be available at the appointed time, since they don't do callbacks outside business hours. My phone did not ring once, ...

andybee by Neighbour
  • 2794 Views
  • 2 replies
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Bring It Back Program Phone Switch

Hi, I am kind of lost in the search process. I am with TELUS for 1.5years for now after a win back offer where I got 2 new phones and 3 lines for my family with a win back plan and Bring it back device. Now I want to upgrade my phone and plan but whe...

Bring it back

Hello Telus. I am having a real struggle to get a Bring it Back shipping label. Here is the situation:I bought a new phone on the Telus website. I received it on Monday 24th July. I have activated the new phone.I need to return my old phone by mail u...

GM2 by Neighbour
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  • 3 replies
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Google Play charge

I just got my recent phone bill, I was charged for a Google Play fee of $28.34 but I have not purchased any apps or subscriptions. My Google account says I have zero purchase history. I have tried phoning and it did not help at all. How do I figure o...

Ericka22 by Neighbour
  • 2568 Views
  • 2 replies
  • 1 kudos

Resolved! Reactive phone number that I used before

I recently moved outside of Canada then I need my Canadian phone number that has already ended to log in my bank account. Is it possible to reactivate my old phone number?

Soki by Neighbour
  • 2865 Views
  • 1 replies
  • 0 kudos