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Scam call about a new cellphone plan

Just Moved In

Got a call today from 778-229-9648 and the person said he is from Telus. He offered me a deal to switch my plan with Telus for $30 cheaper, with unlimited data usage and I don't need to pay any extra transfer cost. Then he transferred my call to another person who asked me for my name, DOB, address, and ID number. I stupidly gave them all this info along with my driver's license and BCID. They also asked who was my service provider before Rogers. I got suspicious when they asked me for my card number and I asked them to send me an email for me to fill it out instead. I then got an email from with a link to a suspicious form to fill out my card number. The email and the form look odd because there is no official logo so I just hung up the call. After a few minutes, I got tons of calls ffrom random numbers (I assume that they're calling me back) and they also sent me another email to finish my registration from I'm now worried because even though I didn't give out any card info, I gave them my ID number over the phone along with name, DOB and address. What can I do in this case? I appreciate the help. Thank you. 


Just Moved In

sorry Please ignore the part about an email from - I realized that this email is from Telus Forum asking me to verify my email (which is legit). 

Hero is not TELUS and the call is a scam. You need to take steps to protect yourself from identity theft.


You can check domains at:


A valid TELUS domain should look like this:



Community Manager
Community Manager

@rachelvu please report that call to the Canada Anti-fraud centre. Further to what @xray has said, please take steps to ensure your information is safeguarded


If you're an active TELUS customer, I would also recommend connecting with our customer care team to let them  know what happened.