Mobility Devices
Discuss and/or ask questions about TELUS Mobility devices and equipment.
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Latest topics

Communicating with Telus

Does anyone know any email to contact Telus? I ordered a phone with them on September 7, 2022. No one ever shipped it, and then subsequently I got a bill for $200. I have tried calling their numbers numerous times. I honestly cannot wait on hold anym...

Dtsss11 by Neighbour
  • 1 replies
  • 0 kudos

will eSim expire if I don't activate it?

I wanted to purchase an eSIM from the Telus website to keep at home until the day I buy my new phone. I don't want to wait a week for it to come in the mail when I actually need it. My question is, If I keep it at home for too long will it expire mon...

Pku by Neighbour
  • 1 replies
  • 0 kudos

Phone orders

Is anyone else still waiting for their iphone? Cause i am and still have yet to receive any email updates about shipping or anything.

JaBlake by Neighbour
  • 12 replies
  • 0 kudos

Text says u got a refund

I got a text today stating After a Billing mistake, Telus Communications sent you a refund. Then it’s a link I haven’t clicked it as I don’t want too just wondering if this is real, the number is +1 (888) 614-5566

Jayden by Neighbour
  • 1 replies
  • 0 kudos

PUK Personal Unlocking Key required for Older phone

I have switched my TELUS SIM card to an older "unlocked" Samsung S8 and it is now asking for a PUK (Personal Unlocking Key). I have been on hold with TELUS phone support for over and hour and to know if this PUK can be obtained online or do I have to...

customer agreement

Just wondering if its normal to send a new customer agreement in French only. I understand Canada is a "Bilingual " Country. I did NOT receive an English copy of the new agreement and have struggled to contact someone who can provide this for me.

Bring it back Program

I am looking at participating in this program but what am I paying for upfront?What am I paying for through my monthly payments? If I am paying 20 dollars extra a month does this go toward the phone?and what is my end cost? iPhone 14 Pro MaxDue today...

RadzAK by Neighbour
  • 1 replies
  • 0 kudos

IPhone SE

Are second or third generation Iphone SE's compatible with Telus' prepaid network?