Mobility Devices
Discuss and/or ask questions about TELUS Mobility devices and equipment.
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iPhone 13 Pro Max: Delay in Shipping

I placed an order through the web store on October 2, 2021 for an iPhone 13 Pro Max. I had checked the "Order Status" page and it was in step 3 stating that it was shipped, but didn't receive an email with tracking information. I tried contacting age...

Resolved! LTE

How does LTE setting on phone affect battery performance as I heard it drains the battery quicker on an iPhone

Galaxy Note 10+ can't send MMS messages

I just switched from Rogers to Telus 2 days ago. Initially, everything was working fine, including my MMS group chats. About halfway through yesterday, I noticed that my MMS messages were failing to send. I can still use RCS "Chat" messages, but when...

jediking by Just Moved In
  • 2 replies
  • 0 kudos

Phone number being auto-blocked by phone

For the past week, my mother's phone number is being auto blocked by my phone (Samsung Galaxy S21 Plus). It's a new phone. I have had it for a couple of weeks but this problem has only started happening the past few days. Her number is not in the blo...

floflo by Friendly Neighbour
  • 8 replies
  • 1 kudos

Samsung S21U 5G connection issues

We recently had 5G enabled in our city and while my phone (S21 Ultra on latest update) will sometimes connect to 5G, it will only stay connected briefly and while not moving (ie not while driving around). I can confirm there is sufficient 5G signal a...

Lexcyn84 by Neighbour
  • 1 replies
  • 0 kudos

Téléphone reception

Thé bars on the phone keep changing all the time. Most times it remains around 1 and maybe 2 bars. Exceptionally 4 bars appear but doesn’t stay for long. It suddenly drops to 2. I live in the countryside (rural area) so I have a land line. The cellph...

Coco14 by Just Moved In
  • 1 replies
  • 0 kudos