Mobility Devices
Discuss and/or ask questions about TELUS Mobility devices and equipment.
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How to safely buy used iphone

HiI'm looking for a used iphone. I heard a horrible story where a lady in Edmonton bought a used iphone from an individual. Everything checked out at the time but before she could activate it the seller reported it stolen. Would I need to activate th...

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The telus website wont sell me a phone.

I have a phone through the epp program (Canada Post) and am trying to buy a phone but the website wont allow me to.1 hour wait time to talk to a human with godawfull elevator music blaring in my ear or 45 min wait for online chat. Does telus really e...

Very unhappy new cusfomer!

I am a very unhappy new customer who is frustrated because my IPHONE 14 Max pro 256 in gold that I paid for is missing. I wanted to cut off my services with freedom mobile but until now I am paying for another billing cycle because Telus and UPS cann...

Resolved! Stream+

I woke up this morning to 6 emails from Telus saying there were changes to my account and services added. I have 4 devices on my account. Two phones and two iPads. I had stream+ on one phone. Somehow it added the service to the other phone and 2 iPad...

EPP Phone Order "Processed" Status

Hi everyone,Just want to ask and seek help if anyone is facing the same problem as me. I ordered a Samsung Z Flip 4 with an EPP offer (I'm working for Vancouver Coastal Health) online on Jan 1st, 2023. The process was a smooth process and a nice deal...

How to organize a callback from the webstore

I am currently on the verge of cancelling my two mobile lines, both of my house's internet, and my business's account. Telus just cancelled an order that i have had through the EPP since December 6th, and claimed that I requested the cancellation whi...

Resolved! How come I don't get 5G?

I have a Samsung Galaxy S21 Ultra 5G, yet I have never connected at 5G speeds. I'm currently on the Peace of Mind - Unlimited nationwide talk, text, and endless data (20GB High Speed) plan. Is 5G plan dependent?