Mobility Devices
Discuss and/or ask questions about TELUS Mobility devices and equipment.
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Latest topics

Bring it back program

I have three phones coming due soon, under an EPP plan, I would like to keep my current phones and contract, is there an option where I can continue with my current contract and phones and pay off the bring it back amount in portions on my monthly bi...

Keval by Neighbour
  • 1451 Views
  • 1 replies
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Recent activity

Why is the message no recent activity this month when I check my account on app fro data usage and messaging.

Mme by Neighbour
  • 1253 Views
  • 1 replies
  • 0 kudos

Defective Device

I received a defective iPhone 14 Pro November 15 and I have spent hours and hours on chat, phone and in-store since it arrived trying to return my old device which was part of the return it program as well as get my new iPhone 14 Pro to work. I even ...

KM18 by Friendly Neighbour
  • 2315 Views
  • 4 replies
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How to unlock an iphone 6s

I have an iphone 6s that is ancient. Was a customer of Telus for over 40 years, until today. I inserted the sim card from the new carrier and to my surprise the long paid for (8 years) phone is locked to Telus.Soooo I tried to chat and all I got was ...

Webstore

I received a defective iPhone 15. Spoke to Telus around 17th October. I was told that the handset would be exchanged and to date, no one has called. I called Telus and Webstore many times but they keep giving false assurances that someone will call a...

SumitR by Neighbour
  • 2215 Views
  • 2 replies
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Resolved! activations fee

why on every new phone there is a activation fee when already customer? I find this annoying. Thanks

HOTROD2023 by Friendly Neighbour
  • 5049 Views
  • 3 replies
  • 0 kudos

free up grade

so today went to get a new phone the rep said sorry no one called from Loyaltee I called today and the rep was really rude from Telus to me 2 times in a row. If I hear her answer again do I right to hang up and call back to someone else? I hope calls...

HOTROD2023 by Friendly Neighbour
  • 1738 Views
  • 2 replies
  • 0 kudos

Samsung A54 charger

Does anyone know if normal to take up to 3-5 hrs on reg wall plug? I have a wall brick here it was hot so unplugged it and plugged into my netbook USB thanks

HOTROD2023 by Friendly Neighbour
  • 3496 Views
  • 5 replies
  • 0 kudos