Mobility Devices
Discuss and/or ask questions about TELUS Mobility devices and equipment.
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Resolved! Peace of Mind Plan… throttling, what Telus doesn’t mention.

This is my second summer using the Peace of Mind Plan on my iPhone. I use a second device (iPad) to access the internet when we travel for road maps, businesses such as fuel and rest stops, even to play podcasts or music while on the road. We boost o...

Where's my order?

I ordered iPhone 12 online and I check the status everyday. Few days ago I received an email saying that I should provide 2 valid IDs at the store and I did. The next day, the status of my order moved to step 3. I didn't know what's the step 2.Now, t...

itsmweeee by Just Moved In
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Resolved! Need help to transfer photos/to new cell phone

HI I have a new Telus packard bell flip phone. I am not sure how to transfer my Photos and music off of my samsung cell phone so I can transfer this stuff to my new cell phone. The reason I am trying this is because on the homepage of my new cell pho...

Resolved! I want to make a copy of my complete text message histories

I am moving mobility service providers and want to ensure I don't lose my text history as most texts include important information for my business. How do I save everything to my desktop computer? or migrate it to my new provider?

Gr8Gr by Just Moved In
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Resolved! No order confirmation

I ordered 2 iPhone 12s in store today to be shipped to home as they didn’t have them in store. I haven’t received an order confirmation yet. How long does it typically take?

Wilson99 by Just Moved In
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Credit Check Thresholds

I had some money issues last year that I've since resolved, but my credit score took a hit as a result. Wondering if anyone knows what the credit score breakdown is for Telus - at what score do they require a down payment, at what score do they say n...

Duggee by Just Moved In
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Resolved! Locked phone

Bought a locked phone..Telus iPhone and I have a plan with Telus can it still be unlocked I've been having trouble getting in contact with the person I purchased it from

frankd101 by Just Moved In
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Resolved! Switch from Koodo...SIM CARDS

I am waiting for the delivery of SIM cards to transfer 2 phones from Koodo to TELUS. Should I remove the Koodo SIM cards and replace them with the new TELUS cards before I phone to activate ? On line instructions are not clear. As well am I correct i...

BarryN11 by Friendly Neighbour
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Bring your own 4g Router for Smart Hub service?

Has anyone had success bringing a third-party 4g router to their rural Smart Hub service? I just tried to set up a Netgear LAX-20 4g router and was told by tech support that no BYODs are allowed at all. The Netgear should work (proper LTE bands), and...

jtg575 by Friendly Neighbour
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Smart hub speed issues

I have a smart hub installed with an outside antenna 1 mile away from a tower. My problem is that the download speed starts off well above the 25 Mb. limit but slowly drops down to less than 1Mb. Doing a short term speed test shows good speed but doe...

JC99 by Just Moved In
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