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Not Receiving Authorization Texts'


I've just recently gotten the iphone 14 pro along with a new phone number, and since switching I'm not receiving any authorization texts anymore. I keep trying but they don't come through, I end up having to ask for a call instead in order to receive the pins. I have no block numbers or blocked numbers for my messages either. I'm not sure why?   


Community Manager
Community Manager

Hey. There are a number of threads such as this one on the Apple support page, and it's a bit unclear as to if it's an issue with your account in our system or an iOS update. Reach out to our Mobility team at 1-866-558-2273 or by visiting the nearest TELUS store and our team can take a look.