loyalty

[md2sen]

where do you find a contact information on loyalty program to out what they are willing to offer a 25year+ customer

[xray]

I called this number back in 2019 but I don't know if it still works.

1-855-297-6021

[Icabod250]

I've been on hold for well over an hour.  No wonder they say "the future is friendly" because the present service level is very UNfriendly!  Not even offering to call you back!?!

A few more minutes on hold and I'm switching to Shaw/Rogers - their in-person chat line was responsive and helpful.

[NFtoBC]

Generally one contacts sales, and asks for loyalty. Expect at best to be offered the same as a new customer. 

[polecat · Accepted solution]

@md2sen @xray  I used 310 8324 and kept asking for loyalty politely asked several times. I did get a small reduction and i signed a new 2 year contract with some grandfathered services whitch i kept at old prices. 52 year customer and my internet and tv and phone needs are moderate. Polecat

[xray]

The number I used went directly to L&R, I wasn't transferred.

[Icabod250]

not any more... see my earlier comment to the phone # you provided.