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cindy_t
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Joined 2 years ago
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Where is my phone?
I did an online device trade in with Telus back in December 2023. According to Telus Device Trade-in instructions, I should get notified by SMS when they have received and assessed my device but I didn’t receive anything from them at all. I started to worry about my device that I shipped because it has been more than 5 weeks and the status has not changed on my account since December 5, 2023. Here are the details I shipped my device on December 4, 2023 Based on the Canada Post Tracking, my parcel was delivered to Mobile Klinik on December 7, 2023. I even saw the signature of the recipient. Tracking Number: mod edit CanadaPost Tracking URL: mod edit I have contacted Telus Customer Support on January 4, 2024. The customer representative told me that they are not able to help. They said I need to contact Mobile Klinik directly. They gave me the email and asked me to send a private email to them for follow up. Here is the email I was provided: [email protected] I emailed Telus Trade-in support to inquire about my device trade-in status 1st email on January 4, 2024. Since I didn’t receive any reply from them. I sent a 2nd email on January 9, 2024 I can’t get a hold of anyone, so I have no clue about the real status of my device. I can’t even complain because I can’t reach anyone from Telus and now I don’t even have the option to bring my old device somewhere else to trade-in because Telus already has it. This whole thing feels like a scam. What do I do?? How long does this process ACTUALLY take?5.5KViews0likes9Comments