Mobility Devices
Discuss and/or ask questions about TELUS Mobility devices and equipment.
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IPhone SE

Are second or third generation Iphone SE's compatible with Telus' prepaid network?

Bring it back

My contract is almost up and I need to “bring back” my devices for upgrade. I want to do it online and avoid the $50 connection fee. How does it work? I pick out the new device and order it. Do I return the old one right away or wait till the new one...

Mac512 by Just Moved In
  • 2 replies
  • 0 kudos

iPhone 14 Pro Max shipping

Ordered an iPhone 14 Pro Max two weeks ago. Still not shipped, no tracking number, very infrequent "last updated" on my order number. For a 1,500$ phone, I'd have expected it to be shipped in 3 days or less. What's going on Telus? Says it'd ship in 1...

kivines by Just Moved In
  • 6 replies
  • 1 kudos

Prepaid plan

I recently switched over to a prepaid annual plan - phone only. When I log into my telus phone app - it does not show that I have any plan. How can I track my usage?

Sandwitch by Just Moved In
  • 1 replies
  • 0 kudos

Where can I send a THANK YOU

To Telus Management: I wish I could send you an email but, let this suffice to say how much I deeply appreciate the stance Telus has taken on violence against women today by withdrawing funding for men's hockey from Hockey In Canada. I also would lik...

Resolved! Moving Prepaid Sim Card to Unlocked Phone?

I have a Prepaid Sim card with Telus and I'm looking to upgrade my phone, but I want keep everything the same with Telus (as In I want to remain Prepaid with Telus). Is this as simple as buying a new unlocked phone (from anywhere) and inserting my Si...

pt2112 by Just Moved In
  • 2 replies
  • 0 kudos

Voice mail to text… audio attachment?

I recently re-joined Telus after being with Rogers for 20 years. (I was previously a Clearnet customer before they were bought by Telus.) One feature I had on Rogers was voicemail-to-text. With Rogers, you would get a transcription of the voice messa...

Darren_ by Just Moved In
  • 2 replies
  • 0 kudos