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EPP Price Match - no response

Submitted two requests within the price match period via the price match form and received text confirmation that the requests went through and will be processed within 15 days. It’s past the deadline and haven’t heard anything, and I see no adjustme...

alphs by • Neighbour
  • 1761 Views
  • 1 replies
  • 0 kudos

Where is my phone?

I did an online device trade in with Telus back in December 2023. According to Telus Device Trade-in instructions, I should get notified by SMS when they have received and assessed my device but I didn’t receive anything from them at all. I started t...

cindy_t by • Neighbour
  • 3712 Views
  • 9 replies
  • 0 kudos

FaceTime with a Iphone

Hello, I have a iPhone 14 and was wondering if it matters what kind of plan I have if I wanted to FaceTime someone in America while living in Canada. Will there be extra charges even if I’m using wifi?

Shey-123 by • Neighbour
  • 2483 Views
  • 3 replies
  • 0 kudos

Telus PicoCell

I have a Telus PICO cell which was installed by a Telus TFR MTL tech a few years back. Recently the PICO cell keeps losing signal (phones show full bars to 1 bar). I tried calling in but the reps had no idea what a PICO cell is. Can a Telus agent who...

Nevlam by • Neighbour
  • 1620 Views
  • 1 replies
  • 0 kudos

Not Receiving Authorization Texts'

I've just recently gotten the iphone 14 pro along with a new phone number, and since switching I'm not receiving any authorization texts anymore. I keep trying but they don't come through, I end up having to ask for a call instead in order to receive...

ChrisK99 by • Neighbour
  • 1369 Views
  • 1 replies
  • 0 kudos

transfer physical sim to e sim from older iPhone

I have just received a new iphone 15 and am trting to set up the sim. I am upgrading from an iphone 7 that is only running ios15, so I am unable to do a quick transfer. Do I need to get a QR code for e sim activation? Obviously, the physical sim does...

Disconnected

My phone was just disconnected and I have been waiting for my case reference # to be resolved and no one has gotten back to me. I don’t have another phone to call back on. How can I speak to someone?

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