January - last edited January by A-B
I did an online device trade in with Telus back in December 2023. According to Telus Device Trade-in instructions, I should get notified by SMS when they have received and assessed my device but I didn’t receive anything from them at all. I started to worry about my device that I shipped because it has been more than 5 weeks and the status has not changed on my account since December 5, 2023.
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I can’t get a hold of anyone, so I have no clue about the real status of my device. I can’t even complain because I can’t reach anyone from Telus and now I don’t even have the option to bring my old device somewhere else to trade-in because Telus already has it. This whole thing feels like a scam. What do I do?? How long does this process ACTUALLY take?
January
Hello. Just following up on this. Have you received any updates regarding this phone yet?
January
January
Alright, I'll send you a private message to discuss next steps, thanks.
June
June
Hi there, I'll send you a private message so I can get access to your account.
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March
March
Have you spoken with our Mobility team about this?
March
March
I'll send you a private message to discuss further.