Forum Discussion

cindy_t's avatar
cindy_t
Neighbour
2 years ago

Where is my phone?

I did an online device trade in with Telus back in December 2023. According to Telus Device Trade-in instructions, I should get notified by SMS when they have received and assessed my device but I di...
Krisblythe's avatar
Krisblythe
Neighbour
2 years ago
Did this get resolved because mine hasn't and still nothing?
  • A-B's avatar
    A-B
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Have you spoken with our Mobility team about this?

    • Krisblythe's avatar
      Krisblythe
      Neighbour
      2 years ago
      Yes and they couldn't help sent me a link to email but I never got a response.
      • A-B's avatar
        A-B
        Icon for Community Manager rankCommunity Manager
        2 years ago

        I'll send you a private message to discuss further.

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