same thing happened to me. so what happens? they said I can get a new phone then when I go to Telus he had no idea what I was talking about? I had to go home with no device I still have no device an I gotta wait 2 more months before I am eligible for 1. I just want access to my life again. no contacts no banking info nothing I can't carry a laptop around with me if I can even access any of my paying apps im missing out on its just not fair but they don't care & this is the service I pay for? lost without a device I never thought would happen. idk what else to do?