Mobility Devices
Discuss and/or ask questions about TELUS Mobility devices and equipment.
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Resolved! PUK de carte SIM

Bonjour, mon IPhone est tout brisé et je ne peux plus l'utiliser. Mon fils m'a prêté son vieux LG G5 pour le moment. Petit problème, lorsque j'insère la carte SIM, on me demande d'entrer le PUK. Est-ce que quelqu'un peut m'aider pour cette situation?...

Véro by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! Shipping

About a week after I placed my order I got this email“Your order has been submitted for shipment. Once shipped off to you, you will receive an email with the tracking number and the name of the courier company who will be delivering the package to yo...

Porting from Bell

Good evening,Are all customer care centers closed? I ported over from Bell earlier today and after being on the phone for about an hour and a half my wife's phone didn't work. Went into the store to get a new SIM as directed by customer care after wa...

Melosyelo by Just Moved In
  • 0 replies
  • 0 kudos

What is a Personal ID Label?

Greetings, On the back of the Track+ there are two boxes: a Personal ID Label on the left and a QR Code on the right. What is a Personal ID Label? The Neighbourhood doesn't allow pictures to be uploaded, so I uploaded the picture to OneDrive. Thanks,...

Shane by Leader
  • 2 replies
  • 0 kudos

Telus Mobility Bait and Switch

My wife spoke to TM retention and was offered a smoking deal. When we went to an outlet, we were told it was impossible and offered a totally different deal. Conveniently the file notes were lacking the cost detail. BBB contacted. Anyone out there en...

Emergency Alert Testing reminder for tomorrow (Nov 25)

Stay tuned for emergency alert testing tomorrow, Nov 25, from your TELUS devices. Don’t be alarmed: Most provinces and territories will be conducting a test of our system TOMORROW on TV, radio, and compatible phones! Schedule:1:55pm for BC1:55pm for ...

xl by CPU Alum
  • 0 replies
  • 3 kudos

IPad Pro 4th gen

I ordered my IPad a few days ago with the intention of using it for school, the website says it will take 4-8 weeks, in that time my semester will be over. is it possible to put a rush on the order? I'd be willing to even spend a bit more money if it...

Parental control

Is anyone aware of Telus having any type of parental control over TickTock Facebook etc.? If not does anyone have any suggestions please please please LOL

Resolved! Is Bring-It-Back basically a lease program??

I'm curious about Bring-It-Back, and I've read all of the details. Isn't it really just a lease program? Do I literally own the phone, or does TELUS own it until my two years are over? I know it is semantics, but I wonder how this compares to non Bri...