FR
Help
Mobility Devices
Discuss and/or ask questions about TELUS Mobility devices and equipment.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Latest topics

Ask a question

5G on S21 Ultra

I have an S21 Ultra and I have not been able to connect to 5G at all. I'm located in Edmonton and I'm wondering where in the city 5G is operating.

1000man2 by • Neighbour
  • 2020 Views
  • 2 replies
  • 0 kudos

Resolved! One UI 3.1

Hello everyone. I have a Samsung Galaxy S10+ running One UI 3.0. One UI 3.1 has been out now for several weeks. I'm wondering why version 3.1 isn't available here in Alberta with Telus yet. Is it a Telus problem, or is it a Samsung problem? I'd sure ...

ZTE Hub randomly disconnecting

Hey all - new here. Bought a hub a number of years ago and it worked flawlessly for a few years. Got a new one and for a year it randomly disconnected about 3 times a month. I would have to manually turn it off and on again, and it would work for a f...

Chris11 by • Neighbour
  • 1586 Views
  • 0 replies
  • 0 kudos

Smart Hub

I currently have a Huawei smart hub and now see Telus offer a ZTE unit, what are the differences between the two?Ours works good but "bogs" down during certain times of the day and I'm wondering if this new ZTE unit will help to minimize/eliminate th...

AlG by • Neighbour
  • 2145 Views
  • 1 replies
  • 0 kudos

Payment Declined

I just tried to take advantage of an upgrade deal sent to me via email. Went through the entire process up until the payment option.I am with BMO and use their debit Mastercard for everything in regards to online purchasing. I even pay my Telus bill ...

Jdrury87 by • Neighbour
  • 3016 Views
  • 1 replies
  • 0 kudos

Mobility Online Order

I ordered a new phone on Friday and got order number email. When I checked the # this morning it says no order found. Should I worry.

EN0925 by • Neighbour
  • 2194 Views
  • 2 replies
  • 0 kudos

Online Order - Lost package

I've ordered an iPhone 12 Pro two weeks ago and still haven't received it. Telus shipped on Feb 11th and it was supposed to arrive Feb 12th, but it didn't. The UPS tracking page keeps showing "In Transit" and haven't changed from this status since th...

victorcs by • Neighbour
  • 3151 Views
  • 2 replies
  • 0 kudos

Resolved! Can I get the same promo price on returned and refunded phone.

I bought a PREPAID phone and it was defective. I returned and got a refund. I have tried 10x from web escalations, on the phone with support etc to see if I can repurchase that same phone at the promo price ($120). The phone now is listed at $145. Th...

TDF65 by • Neighbour
  • 2012 Views
  • 1 replies
  • 0 kudos

Hotspot togle

I have switched from fido to telus i had never issue before using quick hotspot toggle to turn on and off tethering. But after switching to Telus what a surprise hotspot toggle is gone. prior getting phone went to local best buy and played with Samsu...

cliff10 by • Organizer
  • 3069 Views
  • 2 replies
  • 0 kudos

Resolved! Tax on new phones

I have a question that I am hoping someone can help me with. I upgraded both mine and my daughters phones to the iPhone 12 Pro Max. I am wondering why I need to pay tax on the FULL price of the phone and not the amount after the Bring it Back deducti...

Friendliest neighbours
View all
Copyright © 2024 Khoros, LLC