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Beom
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Joined 4 years ago
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Upgrading a Phone on Existing Family Plan
Hello Telus Neighborhood, I had some questions concerning upgrading my phone on an existing family plan, as the title suggests. Below is a summary of my situation. I currently have a Galaxy S8 phone (first purchased the year of initial release) while on a family plan consisting of 2 lines (myself & 1 other). We were recently in a 2 year contract as my co-plan user upgraded their phone with a purchase through Telus using their financing options. The contract ends in the first week of July 2022. I bought a new Samsung Galaxy phone online from the Samsung website directly due to a large sale, knowing it was a phone that is carried & supported by Telus. Paying for an upgraded/new SIM card is no issue since the two phones are understandably generations apart. For personal reasons, conversations with my co-plan partner is pretty sparse/difficult & since it is "their" account, they are reluctant to give me their account credentials (fair enough). My question now is, if I go to a Telus shop in-person to upgrade my phone while keeping my number & plan all the same, is this possible without me knowing the MyTelus account information? I'm wondering if it's possible for me to just walk-in to a Telus store with my newly purchased phone & get them to change any info necessary while swapping the SIM? (All the information I could find online seemed to focus around upgrading phones while buying a new phone through Telus) Thanks to anyone who can offer me any insight on this procedure! Cheers.6KViews0likes2Comments