Mobility Devices
Discuss and/or ask questions about TELUS Mobility devices and equipment.
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Resolved! Airdrie cell service issue.

Are there any issues with cell service occurring in Airdrie at the moment (SW Windsong specifically)? For the past few weeks my household has been having nothing but issues throughout the day (dropped calls, quality issues, connection issues, robot v...

Crabjuice by Just Moved In
  • 2 replies
  • 0 kudos

Email to SMS Blocked

Hello All, I use a website that can send mobile updates via text. They use email to sms to deliver the updates. I've signed up with them in the past and had no issues, but currently they are unable to send me my activation code. They are getting an e...

Stevepac9 by Just Moved In
  • 2 replies
  • 0 kudos

Resolved! Upgrading Phone from iPhone 6S to iPhone X

If I buy a used iPhone X can I transfer the SIM card from my iPhone 6S then begin using the iPhone X or do I have to contact Telus? Will changing my hardware force me to change rate packages? Thanks

iPhone delivery issue

ups sent me a roof of delivery of an iPhone. but i didn't get the phone, and certainly didn't sign for the phone. but the big issue is that telus does and investigation that can take up to 30 days to do. during that time i continue to charge me for t...

rcercone by Just Moved In
  • 2 replies
  • 1 kudos

Resolved! People’s delayed iPad Pro 4th gen

I ordered an the iPad Pro 4th gen last Sunday and I was reading through the forums and is it most likely I will experience the same delays? Or has things decided to shift and have products pushed faster?Just curious because I become really impatient ...

Laurenz by Organizer
  • 115 replies
  • 1 kudos

Resolved! IPAD pro 4th gen order delays

Hi I ordered iPAD Pro 4th gen on 9 May. The status was will get by 18 May. No response by 18 May. By 25 may received email that the product has been allocated and will be shipped by 1 June. Advised to keeop checking my email for shipping confirmation...

luckkyy by Just Moved In
  • 3 replies
  • 0 kudos

Resolved! Invalid SIM card message Samsung Galaxy S7 Edge

Hi all! I gave my old Samsung Galaxy S7 Edge to my mom but she can't use it. When she puts her SIM card in she sees the following message:*Invalid SIM Card**SIM network PIN blocked. Enter SIM network PUK* It's worth mentioning that she is not Canada,...

Greg88 by Just Moved In
  • 1 replies
  • 0 kudos