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New to 5G

Good morningnew to the world of 5 g and I’m just wondering living in a city like Ottawa, where nothing moves fast (See what I did there ?) what kind of speeds would be considered normal

Overage charges

I just got my monthly phone bill from telus and it's $217. That's just for mobile service, home internet is another $110. That's over $300 for one month of data. The bill says I went $50 over on phone data usage. That's impossible. The past 2 months ...

Does Telus support eSim for Samsung galaxy s22

I would like to know whether I can buy eSim for Samsung galaxy s22 phone . Telus website confirm that S series released in 2021 and newer release support. However nearest store confirm that eSim is not working for any Samsung s series.Thankyou

Upender by • Neighbour
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Upgrading a Phone on Existing Family Plan

Hello Telus Neighborhood,I had some questions concerning upgrading my phone on an existing family plan, as the title suggests. Below is a summary of my situation.I currently have a Galaxy S8 phone (first purchased the year of initial release) while o...

Beom by • Neighbour
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Resolved! Hardware change for Motorola phone?

My wife got a call supposedly from Telus where the agent told her Telus was making changes that required "a new cable for her phone" and that someone could come to our house to do the repair. It was hard to understand the agent who had a very strong ...

johnwreece by • Friendly Neighbour
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  • 7 replies
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Billing

TELUS used to offer great services; I’ve been their customer for more than 10 years. I have few lines with them.However, today I lived the disappointment of my life; in an attempt to make them adjust a discrepancy in the bill -not a big deal, obvious...

Security and Android updates

Just got a TCL 20 5G a few weeks ago. The security update says February 2022 and haven't heard anything about the Android update, either. Any ideas what's going on or when to expect the updates, if ever?

Billing...

I received my monthly bill this morning as usual, but it says I owe nothing on it. I'm confused and wondering if anyone else has ever experienced this before? It tells me my amount due for the month but then says "you owe" and it's blank. Help?

c-ramsay by • Neighbour
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