Mobility Devices
Discuss and/or ask questions about TELUS Mobility devices and equipment.
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Latest topics

Resolved! New Phone Bill

Anyone ever got a bring it back contract and had to pay alot of tax? My bring it back contract for my old phone ended on january and returned it. I got a new phone (s22) with a bring it back contract. I, of course have to pay a one time connection fe...

dibanez by Just Moved In
  • 2 replies
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Esim Google Pixel 3xl

Hey! I bought pixel 3xl blocked on telus, and i unlocked it but not turn it on esim. What to do? maybe there is a way to unbind or activate esim through telus?

IvanS by Just Moved In
  • 2 replies
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So, I ordered an iPhone 13 mini online that is black with 256 GB with bring-it-back. Last Friday (02/04/2021), went to one of the TELUS stores since they needed to verify my IDs. Everything went well on that part and the sales representative told me ...

Angel_ica by Just Moved In
  • 1 replies
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Resolved! Bring-It-Back Program

I am thinking of leaving Telus as the service is not good where I live, and its causing issues. I am currently on the Bring-It-Back program, I cannot find anywhere on the Telus website that if I leave Telus all together, if I would receive that money...

Pixel 6 Pro Backorder

Anyone been waiting for a backordered Pixel 6 Pro right now? I've hit the 6 week mark and haven't heard a peep from Telus during this whole period. Wondering if I should expect another 6 weeks of waiting.

Bring Back options

I have been informed that my 'bring back' due date is Feb 10th. However Samsung is supposed to be announcing the S22 range of phones of Feb 9th. I'd love to upgrade to one of the new flagship phones. What are my options? P.S. Why does the time-zone o...

Rob49152 by Just Moved In
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Resolved! Android 12 for S20 FE

When will Android 12 b released for the S20 FE from Telus?

JDN by Just Moved In
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Resolved! I need help from telus directly, and its almost impossible

So ive been in a battle between telus and freedom for about a year now, i had my number transferred form freedom to telus, with no issues in the beginning. but all of a sudden i got people calling me all the trying to call "my" number and when i pick...

ConorO by Friendly Neighbour
  • 2 replies
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Resolved! Delivery of iPhone 13 Pro Max

Hi, Ordered an iPhone 13 Pro Max on the 6th of January and have had no notice of shipping or of back order status.Just feeling like I am in Limbo. Ben

Resolved! Validating identity

Telus wants me to go in and validate my identity before they ship my phone but I only have drivers license, health card and credit card as ID. Will this work?