I am kind of lost in the search process. I am with TELUS for 1.5years for now after a win back offer where I got 2 new phones and 3 lines for my family with a win back plan and Bring it back device.
Now I want to upgrade my phone and plan but when I want to do so it shows that I have to pay upfront devices' rest of the balance even though it shows I have trade in value which is higher than the balance.
What's the catch there?
Hello! The Bring-It-Back program is a 24 month plan, so assuming that if you want to get a new device before that timeframe the system would charge the full remaining balance. Give our Mobility team a shout at 1-866-558-2273 or *611 from your mobile device and let them know what's up...they'll do what they can for you!