Mobility Devices
Discuss and/or ask questions about TELUS Mobility devices and equipment.
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Resolved! Tax on new phones

I have a question that I am hoping someone can help me with. I upgraded both mine and my daughters phones to the iPhone 12 Pro Max. I am wondering why I need to pay tax on the FULL price of the phone and not the amount after the Bring it Back deducti...

ZTE Smart Hub

I recently updated my password for my smart hub. Finally muddled through all my devices and I think those issues were addressed. However now on my hub all the green indicator lights are lit up and I don't know why. This is the first time the informat...

ULinda by Just Moved In
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Resolved! 5G network

I have two phones on my plan, a Note 20 5G and a S20 5G, and neither phone has ever displayed that it is connected to the 5G network here in Winnipeg. Both were purchased in November and the sim cards swapped from a S8 plus and an S8 respectively. I ...

Resolved! Volte

Any chance I can get volte enabled on a non Telus phone? Thanks

samsvoc by Organizer
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Resolved! Call display

Coming from rogers and now with Telus, people I call see my number but not my name. How can I change this? Also, I'm using a phone I bought from rogers but I don't see that being an issue with regards to both caller and name display. Thanks.

samsvoc by Organizer
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  • 5 replies
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Resolved! Buying phone

Does Telus us sell their phones outright?

samsvoc by Organizer
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  • 1 replies
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Resolved! Scroll to top on Android?

I switched from Apple to Android a little while ago (I inherited a Samsung Galaxy S9+ from a family member)....and while I think I've adapted pretty well, my biggest pet peeve is no obvious way to auto-scroll to the top of the page....on Apple device...

PEACE OF MIND - CONNECT - $90 - 25 GB

Hello, I just came across this Peace of Mind - Connect - $90 25GB on the Telus website. It states that its " Perfect for a phone and multiple Connectable Tech devices. Get endless data on your smartphone, tablet or smartwatch. Think of it as one plan...

NEILTON by Just Moved In
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  • 2 replies
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Resolved! Monthly bill

I’ve been with Telus now for over 20 years , have 4 phones and 3 are rarely used, I pay approx $400 per month!!!!! For 20 years and no customer appreciation, I’m extremely disappointed with Telus and am thinking of changing providers every 2 years ju...

Resolved! Paying someone else's Telus bill through my bank.

My roommate wants me to make a payment to his Telus bill, as he started a new job and can't take the time off to do it, himself. Is there a way I can pay it in cash, in person, or can I do it electronically, though it's not my account?

SLFreng by Just Moved In
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